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BC Hydro and Power Authority

Field Service Representative - Salmon Arm

Vernon, BC
Full Time

NB 51119436 - NC 51119718

BCH-R-9436-211020E1Employment Posting ID:

Field Service Representative - Salmon Arm Positions Available: 1

Full-time (37.5 hrs/wk)Status: Salmon Arm DOJob Location: Permanent Southern InteriorRegion:

We're BC Hydro and we have a big job to do.

Keeping the lights on for over 4 million people across the province takes a lot of talented people doing many different jobs. From working deep in a generating station, atop a power pole, or behind a desk, whatever it is that makes you tick we offer challenging careers to help you reach your potential.

We're investing more than $2 billion per year in major capital infrastructure projects to help meet the growing demand for safe, reliable power. We're upgrading transmission lines, building new substations, and investing in our hydroelectric generation facilities.

We aim to provide meaningful and challenging work, opportunities for growth and a healthy work/life balance. We've been recognized for excellence and been named one of B.C.'s Top Employers and one of Canada's Best Diversity Employers.

It's our vision to be the most trusted, innovative utility company in North America by being smart about power in all we do.


* Reads meters at customer sites by manually entering customer meter data or downloading smart meter data using an optical probe and handheld tablet. Collects and records registered meter readings including entering, transcribing, recording, storing, or maintaining information in written or electronic form.

* Plans daily field work orders according to location and established priorities. Contacts customers in advance if indicated on work orders, interacts on-site with customers, and makes note of safety, access, meter, and site issues. Follows Check In/Check Out procedures at the beginning and end of each day.

* Performs on-site meter disconnects for electrical service. Performs disconnection / reconnection of electrical service for smart meters via optical probe and handheld tablet.

* Hand delivers various customer notices; reschedules disconnections and delivers 48-hour payment warnings according to defined on-site conditions and procedures.

* Performs visual checks and investigations to complete Investigation Orders related to switched meters, damaged or faulty meters, etc.

* Initiates and/or completes Service Order work such as following up on billing irregularities for all types of accounts. Contacts and interacts on-site with customers to investigate and resolve billing inquiries, meter connectivity issues, address changes and updates accounts for billing purposes.

* Tracks and reports a number of different metrics, such as time to complete activities, mileage, administration time, etc.

* May provide Field Service Rep training and shadowing to new staff.

BCH-R-9436-211020E1 - Field Service Representative - Salmon Arm

NB 51119436 - NC 51119718

* Performs duties of a minor nature related to the above duties that do not affect the rating of the job.


* College diploma or certificate in Office Administration, Business Administration, or a related field, AND experience in customer service, or related field AND a valid BC Driver's License. OR High school diploma AND several years of experience in customer service, or in a related field AND a valid BC Driver's License.

* Requires successful completion of in-house Field Service Representative training program.


This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).

* BC Hydro employees will be required to provide proof they are fully vaccinated effective November 22, 2021.

* In this role there will be significant driving time throughout the service area as the role services Salmon Arm, Mica Creek, Vernon, Kamloops, Revelstoke and Nakusp.

* A requirement of the position is to that you maintain a class 5 drivers license in good standing.

* Please note this is a FTR Group 6 MoveUP opportunity.

* Please note BC Hydro field experience is considered an asset.

* The majority of the work is performed in the field and involves: exposure to all weather conditions; working alone in the field; physical demands such as walking, reaching, bending, working in tight spaces and carrying equipment and tools; occasionally dealing with difficult or demanding customers; driving in all road conditions; and occasional exposure to noise, vibration, chemicals, strong odors, animals, electrical hazards, etc. When not in field, work is performed in normal office conditions. In some locations the work may require extensive travel throughout BC including regular overnight stays in remote communities.

Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will be required as a pre-condition to employment.

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe. We are here for our customers. We are one team. We include everyone.

BCH-R-9436-211020E1 - Field Service Representative - Salmon Arm

NB 51119436 - NC 51119718

We act with integrity and respect. We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at .

HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays.

Click on the Apply button in order to complete the steps to apply for this job.

Date Posted: 2021-10-20 Closing Date: 2021-11-03
Customer Service and Support