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Whistler Blackcomb

Assistant Store Manager

Posted 7 days ago

Job Details

Category

Location

Job Description

Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Join us to create your Experience of a Lifetime!

Job Benefits
  • Ski/Mountain Perks!Free passes for employees, employee discounted lift tickets for friends and familyAND free ski lessons
  • MORE employee discounts on lodging, food, gear, mountain shuttlesAND during the summer on bike haul, golf and other activities
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Seasonal Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary

Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing high-end customer service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customers' questions and provide premium products.

Job Specifications
  • Starting Wage:$25 CAD/hour
  • Shift & Schedule Availability: Full Time Available
  • Skill Level: Advanced
  • Location: TBD
  • Outlets: Base 2 Rentals, Delta, Blk Springs, EMR Delivery, Daylodge, Summit

Job Responsibilities
  • Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
  • Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
  • Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures
  • Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
  • Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
  • Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
  • Other duties as assigned, including specialty areas like merchandising and rentals


Job Requirements
  • High School Diploma or GED Equivalent; Business area training or education preferred
  • 1-3 years of retail supervisor experience; ski industry preferred.
  • Ability to work in a fast-paced retail environment, multitask and manage multiple customers
  • Ability to work a flexible schedule including nights, holidays, and weekends
  • Must be able to communicate fluently in English


The budgeted range starts atStarting at $25 CAD/hour. Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 467449

About Whistler Blackcomb

Whistler Blackcomb has become synonymous with towering peaks, deep snow, innovative ideas and the passionate people who are drawn to it all. Pacific storms collide with the Coast Mountain Range, reliably depositing over 38 feet of snow each year. Vast alpine bowls and ancient glaciers stretch down to meet a seemingly endless variety of glades, groomers and learning areas that make up the most terrain in North America. The world record-breaking PEAK 2 PEAK Gondola stretches 4.4 kilometres between the tops of the two mountains to provide an unparalleled experience and a glimpse at an engineering feat. Whistler Blackcomb is late-autumn hikes to pristine peaks covered with wildflowers and wildlife. It’s spring glacier skiing and riding on Blackcomb’s renowned glacier. And it’s long, warm summer days that start with ripping trails in the world’s best mountain bike park, and end with beers on a sunny patio. It’s early-morning alpine trail runs, late afternoon barbecues and evening outdoor concerts. It’s the inspirational pull of the mountains, and the gravitational pull that fuels all the adventures within them. Whistler Blackcomb is proud to be associated with the following companies: TELUS, Coca-Cola, Acr'teryx, Kokanee, GMC, Nintendo, Monster Energy, American Express, Smirnoff, The Globe & Mail, Jackson Triggs, GORE-TEX, GoPro, Samsung, Icebreaker, Black & Decker, Blackcomb Aviation, Quiksilver, Nestle, and Oakley. Whistler Blackcomb Holdings Inc. owns a 75% interest in each of Whistler Mountain Resort Limited Partnership and Blackcomb Skiing Enterprises Limited Partnership. Whistler Blackcomb Holdings Inc. is listed on the Toronto Stock Exchange under the symbol "WB"​.

Company Size

5001-10,000 employees

Application closing date is 2024-09-04

Current Openings

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