Customer Success Representative

Posted 10 days ago

Job Details

Contract

Location

Delta, BC

Salary

dollar sign 24 to 28 per hour

Job Description

Who- the Organization:
Our Delta client is a successful and well-established leading manufacturer with a 10-year history of valuing their people and taking pride in their products. This company is values-based and promotes a collaborative and positive corporate culture where successes are celebrated and areas for improvement are identified and tackled, not ignored or perpetuated. This client has a strong commitment to customer satisfaction, safety and environmental protection.

What- the Opportunity:
On behalf of our Client, SWIM is recruiting for a Customer Service Representative on a 2 month contract basis to start who will be reporting directly into a passionate Customer Success Manager.

Who- the Candidate:
Our client is looking for a motivated and proactive team player to join their operations team.
The ideal candidate will bring at least 1 year of recent, relevant experience in a customer-facing role, along with strong communication skills (both written and spoken), a positive attitude, and a commitment to delivering excellent service.

We’re seeking someone who is organized, detail-oriented, and confident managing multiple priorities throughout the day. You should enjoy working in a fast-paced environment, take pride in bringing your best to the office every day, and be excited to contribute to a tight-knit, supportive workplace with a family feel.

Strong computer skills are essential, particularly in Microsoft Office. Professionalism, reliability, and a can-do attitude will help you thrive in this role.

What- the Role:

Provide an outstanding customer experience that encourages repeat business.
Respond quickly and professionally to customer inquiries through email, phone, and web chat.
Communicate with warmth and empathy, always aiming to leave a positive impression.
Act as the first point of contact for customers, representing the company’s values and commitment to service excellence.
Work closely with internal teams to ensure customer needs are directed to the right departments, such as technical support, sales, or field service.
Support order entry and service coordination as needed, ensuring accuracy and efficiency in all transactions.

Where:
Delta, BC - This role is fully office-based and would be a great fit for candidates located in Delta, Surrey, Ladner, Tsawwassen, or Richmond.

How Much:
The role starts on contract at $24–$28 per hour plus 4% vacation pay depending on experience.

When & How to Apply:
This search is moving very quickly! If you already have a Recruiter at Swim, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' and send us your resume as soon as you can.

About Swim Recruiting

SWIM provides Permanent and Contract Recruitment Services in a variety of specializations and industries. Our well established client network includes small businesses right through to large global corporations.