Client Chat Support (Remote Work)
Posted 6 days ago
Job Details
Location
Salary
25 to 30 per hour (plus commission)
Job Description
At Long View Systems, we are a trusted information technology company based in Calgary, Alberta. We support organizations across North America with services like cloud solutions, cybersecurity, and day-to-day IT operations. We work closely with companies such as Microsoft and Cisco, which reflects the level of trust and quality we bring to our work. Our environment is structured, supportive, and built for people who take pride in doing consistent, reliable work.
The RoleWe are looking for someone who can handle client conversations with confidence, clarity, and professionalism. Client chat support is fast-paced, and it requires someone who can stay focused while managing multiple conversations at once.
What You Will Be Doing- Responding to client messages through chat in a timely and professional manner
- Handling multiple conversations while maintaining quality and accuracy
- Assisting with general inquiries, account questions, and basic troubleshooting
- Escalating more complex issues to the appropriate team when needed
- Keeping clear and accurate records of all interactions
- Maintaining a calm and consistent tone, even during high-volume periods
- Strong written communication that feels natural and clear
- Ability to multitask without losing attention to detail
- Good judgment when responding to client concerns
- Comfort working independently in a remote environment
- Basic computer skills and the ability to learn new systems quickly
- Experience in customer support helps, but consistency and reliability matter more
- Flexible work-from-home schedule
- Health, dental, and vision coverage
- Paid vacation and personal time off
- Retirement savings plan with company support
- Ongoing training and development
- Work-from-home equipment or allowance
- Employee support program
- Opportunities for growth within the company
Application closing date is 2026-05-24
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