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Resolving Disputes in BC


Employers and employees are encouraged to resolve disputes themselves. The Director of Employment Standards can refuse to investigate a complaint if an employee has not taken steps to resolve the problem themselves. This includes using a Self-Help Kit that is available on the Internet and at all employment standards offices.

If a dispute cannot be resolved using the Self-Help Kit, complaint forms are available at employment standards offices and on the Internet.

The Employment Standards Branch may help employers and employees try to reach an agreement before the branch issues a decision. If the parties agree, the ‘Settlement Agreement’ is binding on the employer and the employee.

Factsheet: Complaint Resolution

Contacting the Employment Standards Branch

For general inquiries, contact the Employment Standards Branch Information Line at:

1 800 663-3316 (toll-free in British Columbia),

or 250 612-4100 in the Prince George area.

Reprinted from


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