When we think of workplace conflict, most of us probably cringe. No one likes to deal with conflict. But conflict can actually be good. From conflict comes growth. The trick is to discover how to manage conflict so that it stays healthy and doesnt go down the path of destruction. If we allow conflict to get out of hand, we can unknowingly create a toxic workplace and that is certainly something we want to avoid.
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KellieAuld
Posts by KellieAuld:
March 2nd, 2011
Promotional Orientations
Something that is often overlooked when we promote our employees into supervisory or management roles, is to provide them with adequate training to do the job; an orientation and onboarding process.
Because these employees have been with the company for a while (typically) we dont think about the orientation and on-boarding they will need. Even though they may be familiar with the culture of the organization and understand the way things work for the most part, they may not understand the different expectations we will now have of them. Up to this point in time, the employee will have demonstrated technical strengths; however, they may not have the people management skills needed.
Read MoreJanuary 19th, 2011
The Quest for Employee Engagement
The quest for employee engagement has been front and centre in the business world for several years; however, there still seems to be a lack of understanding or will on the part of leadership to take the advice being given by those who have researched the topic.
Read MoreJanuary 12th, 2011
Reference Checking
I was listening to a discussion the other day about reference checks and heard someone ask the question, What can an employer say?
I have been in human resources for many years and held management and supervisory positions prior to that so Ive been asked to supply references for years. There is no doubt that reference checks are not given as freely as they once were because of lawsuits that have challenged previous employers because of things said or not said about an employee. The thing is: reference checks help employers make good hires.
November 30th, 2010
Coaching Employee Performance
Have you ever had to work with an employee to improve performance? Have you ever felt like you were at the end of your rope with an employee who just didnt seem to get it?
Coaching an employee may be an opportunity for a win/win situation. While it may seem that youve tried everything; trying to understand what the blocks are for the employee, I wonder how many of us think about coaching as opposed to considering discipline, as a way to achieve our goals.
November 8th, 2010
Restoring Trust
What does it mean to me when I say that I trust someone?
Trust, to me, means that I can have confidence in a person to do what she says she will do. I can believe in her when shes given me her word on something and I can feel that she truly has my best interests at heart.
It means that a person wont take advantage of me and shell be honest with me and because I know that; I am comfortable in being honest with her. It means that if she does make a mistake she will take accountability for that mistake and not try to make excuses for what happened.
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