Director, Student Success

Posted 16 days ago

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Job Details

Full Time

Location

Surrey, BC

Job Description

We are currently seeking a Director, Student Success to join our Student Services - Student Affairs team.

Job Overview

This role reports to the Associate Vice President, Student Affairs. Reporting directly to this position are the Manager of Academic Advising, the Manager of Student Awards and Financial Assistance, and the Manager of Student Engagement and Leadership.

The Director, Student Success is responsible for providing leadership and strategy for programs and services that facilitate a positive student transition to studying at KPU and reduce student barriers to engagement and success. The Director monitors best practices in advising, student financial aid and awards, student orientation and student engagement, and plays an active role in assessing the needs of KPU students to ensure the continual enhancement of programming and service quality within the Student Success portfolio.

Education and Experience

A Master's Degree in a related field;
A minimum of 7 years' experience in progressively responsible roles in post-secondary Student Services;
A minimum of 5 years' management/leadership experience;
Or an equivalent combination of education and experience.

Knowledge, Skills, & Abilities

Proven ability to build, manage and provide leadership to cohesive teams;
Sound understanding of strategic enrolment management concepts, academic policies and processes that contribute to a quality undergraduate experience;
Strong understanding of the student services function and student success theories and practices including the barriers, challenges, issues and concerns experienced by both domestic and international students of diverse backgrounds and experiences;
Demonstrated ability to foster a culture of learning and innovation;
Exceptional oral and written communication skills, including the ability to persuade and influence individuals and groups with diverse needs and interests;
Demonstrated ability to work collaboratively and inclusively to coordinate projects and initiatives among various campus constituencies;
Demonstrated commitment to providing outstanding customer service;
Knowledge of budget planning, development and management.
Ability to travel between campuses is required.

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Salary Information

The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.

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About Kwantlen Polytechnic University

As Canada’s only polytechnic university, KPU is committed to providing learners with opportunities to develop hands-on, applied skills, in addition to traditional academics. Established in 1981, the university has five campuses across Metro Vancouver (Surrey, Richmond, Langley, Cloverdale, and Surrey Central City). KPU currently offers a range of degrees, diplomas, certificates, and citations in 120 diverse programs, many of which are unique to the university. Students graduate career-ready and prepared to make a positive impact in their community thanks to a well-rounded education, where thought meets action. With a mission to transform lives and empower positive change, KPU employees work collaboratively to inspire our students, our communities and one another. Our success is driven by the dedication and passion of the people who work here and we strive to attract, develop, reward and retain our talented employees. When you join KPU, envision yourself joining an inclusive and diverse environment that embraces collaboration, innovation, and a shared commitment to student success. At KPU, community isn't just a buzzword; it's a lived experience where faculty and staff actively contribute to a welcoming atmosphere, fostering a sense of belonging. Immerse yourself in a workplace that values your unique perspectives, encourages professional growth, and actively engages with the local community. KPU offers competitive compensation and employee benefits, as well as other perks, through our Total Rewards package. From health and well-being to career development, we're committed to helping our people achieve success.