Assistant Registrar, Student Enrolment Services

Posted A month ago

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Job Details

Full Time

Location

Surrey, BC

Job Description

We are currently seeking an Assistant Registrar, Student Enrolment Services to join our Student Services - Registrar's Office team.

Job Overview

This role reports to the Associate Registrar. Reporting directly to this position are the roles of Coordinator, Student Enrolment Services located at the Surrey, Richmond and Langley campuses.

The Assistant Registrar, Student Enrolment Services is responsible for or provides support for the efficient and effective operation of the Student Enrolment Services (SES) department, providing oversight for the planning, development, and delivery of student enrolment services across KPU campuses. They are responsible for the ongoing management, delivery and benchmarking of enrolment services quality as an integral part of KPU's strategic enrolment management plans, assessing and initiating change to existing services, and developing new processes that ensure effective operations and services to the KPU community. This involves leading a strong team in the delivery of service excellence, while providing functional, technical and operational expertise in the management of service delivery and student systems to the Office of the Registrar and the University.

The incumbent is a process-driven problem solver who utilizes their analytical and technical skills in the field of post-secondary enrolment services. They are also a champion of service delivery, leading a team that consistently works to improve service quality, staff productivity and systems efficiency.

The incumbent ensures KPU maintains compliance with university, provincial, and federal policies and reporting requirements. To that end they maintain a deep understanding of University policies and KPU's student information system along with other related systems, in order to guide the implementation, maintenance and advancement of systems and service goals within the Office of the Registrar.

Education and Experience

A bachelor's degree.
Minimum of five (5) years recent related experience in or supporting the Office of the Registrar, in progressively responsible positions related to the delivery of effective enrolment services.
Minimum three (3) years management or supervisory experience in a post-secondary institution. Formal supervisory training is an asset.
Successful experience training and managing an effective team and implementing change resulting in improvements to service quality, staff productivity and systems efficiency.
Or an equivalent combination of education, training and experience.

Knowledge, Skills, & Abilities

In-depth knowledge of Canadian post-secondary education systems.
Demonstrated ability as a functional lead administering a Banner Student module. Experience in a comparable student information system may be considered.
Demonstrated ability supporting and maintaining systems in support of student enrolment services such as a full-service call-centre and virtual queuing platform.
Demonstrated financial experience in payment reconciliation and payment handling systems, procedures and best practices.
Demonstrated analytical skills, including problem-solving and needs analysis. Excellent organizational skills, including the ability to set priorities and meet deadlines. Ability to work independently, exercise good judgment and demonstrate initiative.
Demonstrated ability to motivate and encourage teams in creating a cohesive working environment.
Experience in business workflow design and business process improvements.
Demonstrated experience using database reporting tools, web systems and software. Certification as a Microsoft Office Specialist in MS-Excel, MS-Word, and MS Access an asset.
Sound understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality undergraduate experience.
Proven ability to develop flexible approaches toward work procedures and to exercise tact, diplomacy and conflict resolution skills; uses sound judgement.
Ability to establish and maintain effective working relationships with University administration, faculty, and staff.
Excellent interpersonal skills with the ability to communicate patiently and effectively (both verbally and in writing) with a diverse range of people and situations. Actively listens to the issues of others in a manner that elicits cooperation and support. Demonstrates an effective and adaptive skill in communicating with students/individuals under stress.
Provide conflict coaching with a view to helping resolve issues aiming for improved and direct communication without referral to higher levels.
Proven ability to attend to and manage escalated inquiries in an effective, professional manner. Such handling of cases must be guided by confidentiality, neutrality, impartiality, and the ability to interpret and apply policies, procedures and regulations. Formal training in conflict resolution is considered an asset.
Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position.
Ability to travel between campuses is required, possession of a valid driver's license and access to a vehicle is preferred.

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Salary Information

The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.

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About Kwantlen Polytechnic University

As Canada’s only polytechnic university, KPU is committed to providing learners with opportunities to develop hands-on, applied skills, in addition to traditional academics. Established in 1981, the university has five campuses across Metro Vancouver (Surrey, Richmond, Langley, Cloverdale, and Surrey Central City). KPU currently offers a range of degrees, diplomas, certificates, and citations in 120 diverse programs, many of which are unique to the university. Students graduate career-ready and prepared to make a positive impact in their community thanks to a well-rounded education, where thought meets action. With a mission to transform lives and empower positive change, KPU employees work collaboratively to inspire our students, our communities and one another. Our success is driven by the dedication and passion of the people who work here and we strive to attract, develop, reward and retain our talented employees. When you join KPU, envision yourself joining an inclusive and diverse environment that embraces collaboration, innovation, and a shared commitment to student success. At KPU, community isn't just a buzzword; it's a lived experience where faculty and staff actively contribute to a welcoming atmosphere, fostering a sense of belonging. Immerse yourself in a workplace that values your unique perspectives, encourages professional growth, and actively engages with the local community. KPU offers competitive compensation and employee benefits, as well as other perks, through our Total Rewards package. From health and well-being to career development, we're committed to helping our people achieve success.