John Doe
#1-1239 West Georgia Street, Vancouver, BC V6E 4R8
604-555-5555
john_doe@bcjobs.ca

Objective

• To work with an eco-tourism organization as an adventure guide

Profile

• Experienced adventure travel specialist with strong background in outdoor guiding, team building, adventure travel planning and sales

Experience

• Travel agent. ABC Adventure Tours. Vancouver. August 2014 to present.
  • Booked adventure packages for international groups, netting sales of $500,000 per year
  • Developed travel itineraries, working with partner companies to offer custom packages to customers
  • Trained new staff in company policies and procedures
• Rafting lead. ABC Rafting Excursions. Squamish. May 2012 to August 2014.
  • Lead groups of rafters on various whitewater courses ranging from level 1 to 4
  • Provided basic safety training and applied safety procedures on rafting trips and first aid techniques, as required
  • Maintained rafting equipment and completed repair work when necessary
• Camp counsellor. Blue Wave Lake Camp. Maple Ridge. July 2011-May 2012.
  • Acted as a leader and guide for kids aged 8-12
  • Developed camp curriculum and activity plans
  • Responded to issues and resolved conflicts with empathy
  • Lead day-long hiking trips in surrounding area

Education

• Recreation Leadership Diploma. Langara University College. 2011.
• Grade 12 Dogwood Diploma. Churchill Secondary School. Vancouver. 2009.

Awards and Recognition

• Named Top Agent of the Month at ABC Adventure Tours
• Voted favourite camp counsellor two summers in a row

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Read also:

• Careers in the Tourism Industry and Wages
• Training and Preparation for Tourism Careers

(subta.com)

The post Sample Tourism Resume appeared first on BC Jobs Blog.

What Kind of Training Do I Need for a Career in Tourism?
“The best way to start or get ahead in the tourism industry is through training,” says Jenni Hopkyns, Manager of Training Services at Tourism British Columbia. “Over the years, we’ve heard many anecdotes from employers about the importance of programs such as FOODSAFE, SuperHost® and emerit – all of which can help you develop your skills and grow within the industry.”

Here are some training programs you should consider:

• FOODSAFE: A program focusing on the dangers and prevention of food poisoning. In fact, operators of a food establishment must have a FOODSAFE certificate. Regardless of whether you’re applying for an entry-level or senior position, potential employees who have completed this training are usually the preferred candidates. This training can be done in the classroom or via correspondence. go2 is the only organization to offer this training program through distance education. For more information, visit FOODSAFE.
• Serving It Right: A self-study program that teaches the responsible service of alcohol. In order to work as a bartender or serve in a liquor establishment in BC, you are required to have this certificate. While this program provides excellent training for all servers, it is necessary for those working in private liquor stores, casinos and lounges. For more information, visit Serving It Right.
• WorldHost®: Internationally recognized workshops for training in customer service. With various workshops ranging from the fundamentals of SuperHost® customer service to how to offer the best service across cultures and to those with disabilities, these workshops provide an effective training tool for anyone dedicated to providing exceptional customer service. For more information, visit Tourism BC.
• emerit Professional Certification: A line of Canadian-made tourism training products to help take your career to the next level. In fact, when employees earn emerit Certification, they rank among the best in their fields in terms of skills, knowledge and attitude. emerit gives you the tools to master the necessary skills in meeting and exceeding customer expectations – helping you open more doors for advancement in your tourism career. For more information, visit emerit.
• WHMIS (Workplace Hazardous Materials Information System): WHMIS training, Canada’s hazard classification and information standard, is a national requirement for all employees who may come in contact with hazardous materials at work. The program is convenient and user-friendly, allowing students to train at their own pace, at any time and from any location with a computer that has an Internet connection. For more information, visit www.nationalsafetycouncils.ca.
• First Aid Certification: All companies within British Columbia are required by law to meet the requirements of WorkSafeBC in terms of first aid services—including having at least one staff member who is certified in first aid treatment. For more information, visit www.worksafebc.com under Safety.

Do I Need a Post-secondary Degree to Pursue a Career in Tourism?
Tourism is an increasingly sophisticated sector, and as with every industry, post-secondary education will offer you more opportunities to advance into management positions. Ideally, a combination of education and experience will help you move forward in your career. (https://midwaymoving.com/) Here are some of the post-secondary schools in BC that offer tourism courses and programs.

• Art Institute of Vancouver – various courses in hospitality management, culinary arts and restaurant management www.artinstitutes.edu/vancouver
• BC Institute of Technology (BCIT) – various courses in marketing and tourism management www.bcit.bc.ca
• Camosun College – various courses in golf management, business administration, hotel and restaurant management and culinary arts www.camosun.bc.ca
• Canadian Tourism College – various courses in hospitality and resort business management, golf tourism, travel agent training, adventure tourism and flight attendant training www.tourismcollege.com
• Capilano U – various programs in tourism management, destination resort management, outdoor recreation, wilderness leadership and event management www.capilanou.ca
• College of New Caledonia – various courses in hospitality management, northern outdoor recreation and tourism administration www.cnc.bc.ca
• College of the Rockies – various programs in adventure tourism, eco-tourism, culinary arts, event management and recreation management www.cotr.bc.ca
• Douglas College – various courses in tourism and restaurant management www.douglas.bc.ca
• Langara College – various courses in nutrition and food service, recreation leadership, travel and tourism www.langara.bc.ca
• North Island College – various courses in adventure tourism, culinary arts, food and beverage management and travel counselling www.nic.bc.ca
• Northwest Community College – various courses in eco-adventure tourism, culinary arts, entrepreneurship and wilderness guiding www.nwcc.bc.ca
• Okanagan College – various courses in cooking and culinary arts www.okanagan.bc.ca
• Simon Fraser University – various courses and programs in business administration, marketing, business management, and professional development www.sfu.ca
• Thompson Rivers University – various programs in accommodation management, adventure guiding and food and beverage management www.tru.ca
• University of Northern British Columbia – various programs in natural resources management and resource-based tourism www.unbc.ca
• University of Victoria – bachelor of commerce in hospitality services management www.uvic.ca
• Vancouver Community College – hospitality management degree, baking and culinary arts courses www.vcc.ca
• Vancouver Island University – various courses in Aboriginal sports management, culinary arts, hospitality and tourism management www.viu.ca

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See also:

• Careers and average wages in the Tourism Industry
• Sample Tourism Resume

The post Training and Preparation for Tourism Careers appeared first on BC Jobs Blog.

Choose a Resume Format

If you haven’t previously worked in tourism or if you’re trying to change roles, consider using a functional or combination resume. That way, you can put the emphasis on your transferable skills. If most of your career to date has been in tourism, stick with a chronological resume. This will show your time in the tourism industry and highlight your progression.

Highlight the Most Relevant Details

Pick out the accomplishments that are most relevant to the potential employer. Instead of including a laundry list of all the responsibilities you’ve had, focus on the key problems you solved and the results you delivered. For example, if the restaurant where you worked had a problem with customers leaving without paying, and you were able to implement a solution, you might write something like this: “Reduced restaurant losses by 10 percent by introducing a new billing and monitoring system and improving staff training.” Wherever possible, use numbers – doing so shows that you’re results-oriented.

Include Keywords

The tourism industry is broad, and workers in this field often have a wide variety of skills. Think about what skills potential employers are looking for. For ideas, spend some time reading job ads. Try to include some of the following terms:

• Bookings management
• Communication
• Customer service
• E-commerce
• Event planning
• Food preparation
• Foreign languages (specify which)
• Leadership
• Logistics management
• Marketing
• Mentoring
• People person
• Planning
• Public relations
• Safety management
• Team work
• Training

Get an Edge

Review job postings for the positions you’d like to have, so that you know what employers want. Use social networking sites to make connections with people who can provide leads and references. And consider building an online brand, so that you can influence employers who look you up on the web. By going beyond what usual job seekers do, you can capture an employer’s attention.

The post Preparing Your Resume for a Tourism Career appeared first on BC Jobs Blog.

go2hr.ca

Two recent reports on BC’s labour market have concluded that tourism is growing throughout the province. While growth is a good thing, particularly for those who are looking for work, it can also be challenging for employers to find enough employees to fill their positions. In order to make sure there are enough skilled people to fill the job vacancies, we must first understand how many people will be needed and where.

Labour Market Projections

A task force was formed in 2001 to examine the HR demands in the tourism industry. The report concluded that 84,000 skilled workers will be required by 2015 to fill new job openings. When combined with normal attrition (retirements and deaths) the growth in the industry will result in significant demands for a variety of occupations over the next several years. Some of the more significant demands will be in the following areas:

2010 Winter Games Create Tourism Jobs

The 2010 Winter Games HR Planning Committee commissioned Roslyn Kunin & Associates, Inc. to report on the projected demand for workers in BC from 2003 to 2015. The report, entitled 2010 Winter Games Labour Demand Analysis, also indicates a strong need for more people in BC’s tourism industry. Overall, the numbers confirm what the task force report had already stated. This report concludes that the 2010 Winter Games will create 62,825 jobs in tourism-related sectors. Some of the occupations that will be most affected by the 2010 Winter Games include:

Skilled Labour Shortage

Roslyn Kunin and Associates developed another report entitled 2010 Winter Games Labour Supply and Gap Analysis that reviews the supply side of the labour market and projects where the gaps will occur (i.e. where demand exceeds supply). The conclusion is that there will be a shortage of skilled labour.

The report indicated that there will be 36% more openings for Managers in Food Service and Accommodation than people available from the labour pool to fill them. Between 2003 and 2015 there will be a shortage of 8,601 Managers in Food Service and Accommodation.

The report also indicated that four out of every 10 tourism-related jobs created as a result of the 2010 Winter Games will be outside the Mainland/Southwest region of the province. It is estimated that tourism-related incremental growth outside this region will include 9,674 jobs in the Vancouver Island/Coast region, 6,966 openings in the Thompson/Okanagan region, 2,217 in the Kootenay region, 1,846 in the Cariboo and 2,318 in the rest of the province.

Both the task force report and the report prepared for the 2010 HR Planning Committee paint a similar picture. Tourism is alive and growing. There will be a lot of opportunity and challenges facing the industry as it prepares for the Olympics and beyond.

Sign up for Job Alerts to receive email notifications about tourism jobs

See also:

• Training and Preparation for Tourism Careers.
• Sample Tourism Resume

The post Tourism labour market trends appeared first on BC Jobs Blog.