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Western Forest Products
Western Forest Products

Virtual Call Agent

Posted 14 hours ago

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Job Details

Full Time

Category

Accounting Administrative Customer Service and Support

Location

Vancouver, BC Newton, BC

Salary

dollar sign35 to 40 per hour (plus commission)

Job Description

If you are looking for a flexible remote opportunity with straightforward responsibilities, this Virtual Call Agent position may be a great fit for you. In this fully remote role, you will assist customers by handling calls, providing information, and ensuring a positive experience. If you enjoy helping others and are seeking a dependable remote role, we encourage you to apply.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional manner

  • Make occasional outbound calls for follow-ups or basic support

  • Provide clear and accurate information regarding services or requests

  • Record call details and update information in the system

  • Escalate more complex issues when necessary

What We’re Looking For:

  • Strong communication and listening skills

  • Basic computer knowledge and ability to navigate simple systems

  • Well-organised with good time management skills

  • Able to work independently in a remote environment

  • Friendly, reliable, and customer-focused

What We Offer:

  • Fully remote role open to candidates worldwide

  • Flexible working schedule

  • Training and ongoing support provided

  • Simple, easy-to-manage duties suitable for a wide range of applicants

About Western Forest Products

At Western Forest Products, we’re building a more sustainable future through responsibly sourced, high-quality wood products. Headquartered in Vancouver, British Columbia, with operations across coastal B.C. and Washington State, we are a global supplier trusted for our craftsmanship and commitment to excellence. As a forward-looking company, we invest in modern manufacturing and innovative, sustainable forestry practices that support the long-term health of our forests and communities. We’re a growing, diverse team that hires regularly across a range of roles, including office-based and remote opportunities. If you’re looking to grow your career while making a meaningful impact, you’ll find your place here. Join us and help shape the future of sustainable forestry.

Industry

Goods and Products Manufacturing Wholesale

Company Size

1001-5000 employees

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Application closing date is 2026-06-14

Current Openings

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