Service Leader

• Manage daily or nightly operations and ensure all service standards and guest requests are met
• Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
• Attends weekly Service Leader meetings
• Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
• Provide a favorable image of The Joseph Richard culture and uphold high industry standards
• Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
• Hold all employees accountable for service standards, performance and appearance
• Ensure guest satisfaction in all areas of food, service and environment
• Communicate with the team through daily log outs and updates
• Develop and maintain relationships to ensure guests remain loyal and return
• Report and record all repair and maintenance issues in a timely manner
• Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
• Maximize bar profitability by ensuring correct pouring and recipes are followed
• Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly

• Hours and shifts may vary. Includes working evenings, weekends and holidays.

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