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Senior Consultant, ServiceNow

Vancouver, BC
Full Time
7 days ago
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Opportunity

KPMG's Technology Consulting Advisory Practice strives to deliver business benefits from a broad range of technologies, helping our clients develop high-performing IT functions and leverage investments in current systems to deliver significant business value.

We help clients define their Information Management / IT / Digital strategy and assist them through the entire technology and digital transformational journey, in order for them to become a digitally connected enterprise. We help CIOs make their function future-ready.

Our skills in IT strategy and systems implementation help clients execute their transformation strategies with the technology best suited to their business, data and information requirements.

Our ServiceNow Practice are seeking a dynamic Senior Consultant for our team nationally. We are looking for talented professionals like you, with a proven record for motivating teams and delivering exceptional, meaningful client service.

What you will do
As a Senior Consultant in our ServiceNow practice, you'll be learning from some of the best in the industry and growing your personal skillset by:
  • Supporting client pursuits business development efforts including preparing proposals and leading presentations to senior executives
  • Building long-term business relationships with senior client personnel and executives through engagements and networking in professional organizations
  • Taking accountability for client deliverables by leading engagements and teams to successful outcomes with a focus on supporting your team, client needs and generating value
  • Building your technical and analytical expertise by delivering high quality results on time and proactively identifying and resolving project issues
  • Working with senior KPMG leaders to understand, enhance and integrate service offerings across the Operations
  • Designing and delivering consulting and technical methodologies around the ServiceNow platform
  • Working with clients to assess current state processes and tools, defining ServiceNow requirements and developing and configuring the ServiceNow platform
  • Supporting the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing
  • Being responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of one or two additional administrators
  • Providing expert-level support and technical mentoring, assisting customers with proof-of-concept activities, and leading practice build efforts to include development of practice intellectual property (IP)
What you bring to the role
  • Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college or equivalent work experience. Masters in Information Systems, MBA or other is an asset
  • ServiceNow Certified System Administrator or Certified Implementation Specialist, or other advanced certifications are considered an asset
  • ITIL foundations, intermediate or expert level certifications are considered an asset. PMP certification is also considered an asset
  • 4 + years of experience
  • Impeccable attention to detail, superior communication skills, both written and verbal, including the ability to communicate with client stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables is mandatory
  • Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
  • 1-3 years of experience in SaaS software configuration and development using Experience with any of the following languages and/or methods: Javascript, HTML and CSS, Angular JS, RESTful and SOAP web services, JSON/XML.
  • Demonstrated project management skills and experience working directly with customers and clients
  • Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement
  • Experience in other ITSM ticketing systems, such as BMC Remedy and HP Service Manager
  • Experience with other workflow technologies such at Customer Service management, HR Case Management etc.
  • Functional knowledge and implementation experience of ITSM frameworks and ITIL v3
  • Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
Keys to your success
KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here .

Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
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