Parts Sales & Support Representative

Join a team that puts exceptional customer experiences at the heart of everything. In this role, you’ll lead by example, build strong relationships, inspire your team to deliver outstanding service, and help drive growth in a fast-paced, solution-focused environment.

Our client is a well-established organization with a strong reputation for quality products and exceptional customer support. They foster a collaborative, team-oriented culture and are committed to employee growth and development.

We’re looking for a Parts Sales & Support Representative who thrives in a fast-paced environment, enjoys solving problems, and values teamwork. The candidate will ideally be a self-starter and will primarily be focused on supporting our client’s customers and ensure that a high level of customer satisfaction is achieved.

This position plays an integral part of our day-to-day operations and will work closely with our client’s supply chain and service teams. Their team is passionate about delivering reliable solutions effectively to our B2B clients and internal departments.

• Sales & Relationship Building Respond to inquiries from existing customers and internal service teams.
• Proactively reach out to potential clients to build trust and earn their business.
• Provide accurate quotes and recommendations based on customer needs.

• Technical Support Identify parts based on customer descriptions or equipment issues.
• Use parts manuals, technical documentation, and team expertise to find solutions.
• Occasionally assist in the warehouse with packing and shipping orders.

• Administrative Duties Monitor inventory levels and order parts to fulfill customer needs.
• Create, update, and review orders in the ERP system.

• Maintain accurate CRM records and follow up on open orders.
• Participate in inventory counts and ensure data accuracy.
• Process billing, invoicing, and parts warranty claims.
• Maintain accurate and up to date management in our shared document libraries.

Requirements:

• High school diploma; 2–3 years’ customer service experience (industrial equipment or automotive preferred).
• Legally authorized to work in Canada with valid Class 5 BC driver’s license.
• Able to pass background check and driver’s abstract.
• Physically able to meet role demands, including lifting 50+ lbs and operating warehouse equipment.

Preferred:

• Red Seal Partsperson or Heavy Duty Mechanic certification.
• Knowledge of excavators, drilling rigs, and piling rigs.
• Experience with ERP systems, inventory management, and Microsoft 365.
• Familiarity/certification with order pickers and forklifts.
• Supervisory or managerial experience.

Skills & Attributes:

• Understanding of mechanical, hydraulic, and electrical systems.
• Ability to read and interpret parts diagrams and technical documents.
• Strong customer service focus with urgency.
• Detail-oriented, organized, clear communicator.
• Team player, self-starter, eager to learn, humble.

$65,000-85,000 commensurate with experience + discretionary bonus, RRSP match, extended health, 3 weeks vacation.

Surrey, 5 days’ onsite.

Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you are interested and already have a Recruiter at Swim, please reach out very soon.