Customer Service Representative

Posted A month ago

Job Details

Full Time

Location

Delta, BC

Salary

dollar sign 45,000 to 55,000 per year

Job Description

Who- the Organization: Our Delta client is a successful and well-established leading manufacturer with a 10-year history of valuing their people and taking pride in their products. This company is values-based and promotes a collaborative and positive corporate culture where successes are celebrated and areas for improvement are identified and tackled, not ignored or perpetuated. This client has a strong commitment to customer satisfaction, safety and environmental protection.

What- the Opportunity:
On behalf of our Client, SWIM is recruiting for a Customer Service Representative who will be reporting directly into a passionate Customer Success Manager.

Who- the Candidate:
Join a growing company with room to grow! We’re looking for a motivated, proactive team player to deliver outstanding service in a fast-paced, supportive environment.

What you bring:

1+ year of recent, relevant customer-facing experience
Ability to multitask across calls, SMS, web chat, and email
Comfort using inbox management tools and cloud-based platforms
Strong written and verbal communication skills
Positive attitude, professionalism, and reliability
Strong organizational skills and attention to detail

If you thrive in a busy environment and want to contribute to a close-knit team, this role could be your next opportunity!

What- the Role:

Provide an outstanding customer experience that encourages repeat business.
Respond quickly and professionally to customer inquiries through email, phone, and web chat.
Communicate with warmth and empathy, always aiming to leave a positive impression.
Act as the first point of contact for customers, representing the company’s values and commitment to service excellence.
Work closely with internal teams to ensure customer needs are directed to the right departments, such as technical support, sales, or field service.
Support order entry and service coordination as needed, ensuring accuracy and efficiency in all transactions.

Where:
Delta, BC - This role is fully office-based and would be a great fit for candidates located in Delta, Surrey, Ladner, Tsawwassen, or Richmond.

How Much:
The salary range is $45,000–$55,000 annually, along with health benefits and bonus incentives, offering stability and room to grow with the company.

When & How to Apply:
This search is moving very quickly! If you already have a Recruiter at Swim, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' and send us your resume as soon as you can

About Swim Recruiting

SWIM provides Permanent and Contract Recruitment Services in a variety of specializations and industries. Our well established client network includes small businesses right through to large global corporations.