Lead, Site Support & Service Desk

Posted Yesterday

Job Details

Full Time

Location

Trail, BC

Job Description

Location: Trail, BC, Canada
Employment Type: Regular Full Time
Workplace Type: On-site

About Trail Operations

Teck's Trail Operations, located in the community of Trail in British Columbia, is one of the world's largest fully integrated zinc and lead smelting and refining complexes. Located in the beautiful West Kootenay region of southeastern, British Columbia, Trail offers outdoor adventure at your fingertips.

Role Overview

Reporting to the Digital Information Systems Manager, the Lead, Site Support is responsible for providing operational leadership for the Service Desk and Site Support function at Trail Operations. This role ensures the delivery of high-quality end-user hardware and application support across multiple service channels, while aligning local support operations with business objectives and corporate IT strategy.

Key Responsibilities

Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
Build a motivated, efficient, and enthusiastic team by fostering an open environment that encourages input from all members through coaching and mentoring.
Provide specialist advice and support on IT-related issues, ensuring the effective management of all incidents and service requests.
Work closely with Corporate IT and other site leads to support effective communication, decision-making, problem solving, security alignment, and the delivery of cross-site initiatives and projects
Administer and manage budgets, contracts, and assess management lifecycle for the Service Desk & Site Support group. This includes end-user computing, printer fleet services, telephone and mobility services, cellular and mobile devices; This role will review and approve new and replacement device requests, oversee hardware refresh programs, and manage associated vendor contracts and costs.
Oversee team member training and development, set strategy, and monitor progress toward individual and team goals.
Assist IS Management is setting vision and direction for software selection and licensing cost management.
Manage and coordinate cross functional implementation of standardized enterprise software environments.
Lead and participate in projects related to the Site Support group and Service Desk as required.
Provide regular status reporting, including service trends, Site Support performance updates, and staff development reports.
Liaise with teams across the organization to ensure resource availability, resolve process roadblocks or gaps, and provide site input into technical standards

Qualifications

Minimum 5 years working in a Service Desk and or Site Support environment
A degree in Computer Science, Information Systems or related discipline or combination of education, training and experience.
Prior supervisory experience preferred
A+, Networking Fundamentals is preferred
Microsoft role based certification at the Associate or Expert level, or equivalent demonstrated experience would be desirable.
ITIL Foundation Certification preferred; experience with ServiceNow or a comparable IT Service Management (ITSM) platform is considered an asset.
Demonstrated knowledge of IT industry trends and software and hardware technologies, with a solid understanding of IT Service Management (ITIL) processes. This role requires an understanding of customer satisfaction measurement and quality assurance requirements in the delivery of IT services.
Ability to perform effectively in a fast-paced, high-pressure environment, managing competing priorities while maintaining a high level of service. Strong organizational skills and the ability to multitask and see projects through to successful completion are essential.
Proven ability to work confidently and effectively with personnel at all levels of the organization. Strong organizational and analytical skills, the ability to prioritize effectively, and excellent customer service skills are critical to success in this role.

Benefits

Annual Performance Bonus
Profit Share Plan
Health Spending Account
Personal Spending Account
Extended Health Care
Dental and Vision Care
Employer Paid Pension Plan
Life Insurance and Disability Coverage
Paid Sick Leave, Vacation, and Holidays
Virtual Telemedicine and additional support for overall well-being
Employer and Family Assistance Program (EFAP)

Pay Range: CAD $107,000 - $132,000 per year

The actual amount offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.

Why Teck

At Teck, your work matters-to the world, to our communities and to your future.
As a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form The Teck Way . At Teck, you'll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world.

Apply with us

Take the next step in your career by applying for the Lead, Site Support & Service Desk role. We review applications on a rolling basis and encourage you to apply, even if your background doesn't match every requirement. We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.

Requisition ID: 53841| Job Category:Technology | Employment Type: Regular Full Time | Location: Trail | Workplace Type: #LI - On-site

About Teck Resources

Teck is Canada’s largest diversified resource company, committed to responsibly providing products that are essential to building a better quality of life for people around the world. Our business units focus on steelmaking coal, a critical ingredient in steel production; zinc, used to galvanize and protect metals; copper, essential for electronics, power generation and transmission; and energy, necessary to meet growing global demand. Headquartered in Vancouver, British Columbia (B.C.), Canada, we own or have interests in 12 operating mines, one large metallurgical complex, an oil sands mining and processing operation, and several major development projects in North and South America. We offer opportunities across a wide range of activities related to exploration, development, mining and minerals processing, including smelting and refining, health and safety, environmental protection, materials stewardship, recycling and innovation and technology. Our people are our greatest resource. Teck was built by people with vision, creativity and ideas. Join the Teck team and become a part of that long tradition.