Computer Install Technician
Location: Nanaimo, BC
Opportunity at Microserve

Position Overview 

The Computer Install Technician (internally known as Deployment Technician) is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position is based out of Nanaimo, BC and may require travel to other areas of Vancouver Island. It will also require presence on client sites such as healthcare, government, and post-secondary institutions.   

Responsibilities:  

• PC Hardware deployment and removal 

• Cable Management to client guidelines. 

• Upgrade PC hardware and equipment 

• Diagnose, repair, and upgrade PC software and equipment 

• Image workstation for new deployments 

• Respond to customer inquiries  

• Record-keeping and asset management  

• Support other departments as necessary, depending on workload such as

• Printer/peripheral installation 

• Performing audio and video related tasks as necessary 

• Software and network configuration, troubleshooting and installation 

• Work proactively to ensure that services delivery is aligned to the client needs 

• Providing computer and/or printer orientation 

• Working with 3rd party couriers to handle shipments from and to our warehouse 

• Provide timely deliveries and customer service to our clients 

• Skid deliveries and hand bombing 

• Updating delivery tickets status in our systems 

• Assist with computer equipment moves and cascades    

• Retrieve old surplus systems and return to warehouse for wiping    

• Verify that all deliveries are correct prior to accepting any shipments    

• Organize and load product for delivery on assigned route 

• Obtain product receipt paperwork as applicable 

• Accept returns from customer and return to warehouse 

• Place product in return area with appropriate documentation 

• Maintain cleanliness of vehicle 

Skills & Qualifications: 

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)  

• Ability to establish and maintain positive customer service 

• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification  

• 1 year experience in an enterprise/business IT environment 

• Knowledge of desktop hardware, preferably from an enterprise or business environment 

• Knowledge of software installation and troubleshooting in a Windows environment 

• Experience in PC assembly or repair 

• CompTIA A+ Certification (or similar) is considered an asset 

• Vendor-specific hardware certification is desired 

• Presentation and training skills is an asset 

Position Requirements:  

• Basic technical skills to assist deployment technicians onsite 

• Must be able to lift 60+ lbs.

• Must have a valid driver's license  

• Must be able to drive a 5 Tonne Cube, 1 Tone Cube & Cargo Vans 

• Must be able to pass a criminal record check (CPIC) 

• Must have vehicle to travel in between clients

What do you get?  

• Time-off policies that promote work/life balance  

• Paid time off  

• Extended Medical and Dental plan from day one  

• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)  

• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few  

• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter  

• Career advancement opportunities   

• Hybrid working environment for specific roles 

• Ongoing learning and development opportunities  

• Professional development & Training reimbursement support   

• Dog friendly offices 

Compensation: In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 to $23/hour. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, geographical location and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing. 

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.
 

Corporate Responsibility 

Employees will embrace and embody our core values in their daily work: We Sweep Floors, Openness, Flexibility, Not Stuffy, and Customer-Driven. 

About Us 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.