Overview

Job Skills / Requirements

Paladin is proud to be providing security services for major events happening this summer at various job sites throughout Vancouver, including FIFA event venues, government facilities, malls, campuses, and more.

We have an exciting opportunity in our Operations Centre where you will play a critical role in dispatching team members, protecting people, and maintaining secure environments! Our Operators are responsible for facilitating communication and responses between our Security Officers, clients, and Paladin management throughout the province, regarding emergency situations, special requests, site safety, and more.

Shifts are expected to begin June 1, 2026 and continue in a temporary full-time or part-time capacity for 6-weeks. At the end of the contract, employees will be assessed based on performance for potential permanent opportunities.

Pay Rate: $21.00/hour

Requirements:
• Prior work experience in a call center, dispatching, scheduling, security, or related environment
• Strong verbal and written communication
• Great customer service and interpersonal skills
• Strong computer literacy, proficiency in Microsoft Office, and an ability to learn new systems quickly
• Detail-oriented with strong time management, organizational, and prioritization skills
• Ability to handle confidential company and employee information, procedures, and facilities' systems with discretion
• Solid security knowledge and situational awareness
Responsibilities:
• Handle a high volume of inbound / outbound calls and email communication
• Dispatch alarm response calls
• Initiate after-hour emergency service calls and security requests
• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Document all information into comprehensive reports
• Other duties as needed to meet operational needs

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Temporary / Seasonal position