Property Services Coordinator

Brightside Community Homes Foundation (“Brightside”) is a charitable, non-profit housing society that has been providing affordable rental homes for seniors, families, and people with disabilities for over 70 years. Brightside is committed to creating inclusive, resilient communities, throughout Metro Vancouver, with safe and secure homes for those that may otherwise struggle to meet the demands of market housing.

OPPORTUNITY
Brightside is seeking to fill a full-time, permanent position on our Property Services team in the role of Property Services Coordinator. This position falls under the leadership of the Director, Property Services and works under the direct supervision of the Director of Property Services. This is a fast-paced, demanding role works closely with our team of Field Technicians and the Field Services Manager, and requires excellent communication skills, a high-level of organization and autonomy, and a strong follow-through.

MAIN AREAS OF FOCUS
• Promptly respond to resident requests for repairs and maintenance
• Coordinate with field technicians and contractors for repair completion
• Document all repair requests and follow-up communication
• Manage third-party contractor activities and work orders
• Ensure successful completion of repair and maintenance services

KEY RESPONSIBILITIES
• Issue notices for suite access and emergencies
• Respond to maintenance alerts and update unit vacancy dashboard
• Collaborate with Resident Services and Field teams for efficient workflows
• Input repair requests into CRM database and initiate work orders
• Coordinate preventative maintenance and building access
• Assist with addressing special maintenance issues
• Provide administrative support to various departments as needed

SKILLS & EXPERIENCE
• Minimum 2 years' experience in customer service or administration
• Strong administration skills with dispatch experience preferred
• Excellent written and oral communication skills
• Proficiency in Office 365 and CRM systems
• Ability to work effectively with diverse populations
• Demonstrated patience, diplomacy, and good judgment

ADDITIONAL INFORMATION
Brightside has pledged a “Commitment to Diversity and Inclusion”; the successful incumbent will be aligned with this commitment and the Foundation’s core values. Brightside is also proud to be a certified Living Wage employer. Salary range for this position is $54,000-$61,000 per annum. A competitive extended health, dental and vision package is provided to qualified employees upon hiring. Employer-Matching RRSP program is offered after three (3) months of successful and continuous employment.
A criminal record check for working with vulnerable children and adults is required for this position.

HOW TO APPLY
Brightside is an inclusive employer and encourages applications from women, persons with disabilities, members of visible minorities, First Nations, people of all sexual orientations and gender identities. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you are looking to work with a values-driven organization and think you would be a good fit for this position, we invite you to submit your resume and cover letter in PDF format to careers@brightsidehomes.ca with “Property Services Coordinator + {Your Name}” in the subject line.

The summarized job posting is not exhaustive of all tasks that this role takes on. If you would like to review the official job posting, please request as such in your application.

We thank all applicants for their interest in this career opportunity, however, only candidates selected for an interview will be contacted. We thank all applicants for their interest.

April 2024

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