Operations Supervisor

Posted A month ago

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Job Details

Full Time

Location

Victoria, BC

Job Description

Operations Supervisor
We are more than just your local restaurants. We are a team of hardworking small-business owners, passionate people leaders, and community builders with a shared commitment to excellence.
We proudly serve millions across Canada every day-and it takes strong leadership behind the scenes to keep that going. That's where you come in.
Compensation
The salary range for this position is $65,000 to $80,000 per year, commensurate with experience and qualifications. A higher salary may be considered for exceptional candidates.
The Opportunity
We're looking for a driven, people-first Operations Supervisor to lead a team of General Managers across multiple McDonald's restaurants. You'll be the key link between strategy and execution, guiding your patch with a focus on exceptional guest experience, operational excellence, and team growth.
What You'll Do

Lead Leaders - Support and coach General Managers, helping them develop strong teams and exceed their restaurant goals
Drive Results - Partner with the Operations Manager to set measurable targets, then build action plans with GMs to meet and beat them
Support Development - Ensure each GM and Department Manager has a growth plan (IDP/IPP), and follow through with regular coaching and feedback
Protect the Brand - Oversee operational standards through regular PACE visits and performance reviews to uphold McDonald's Quality, Service, Cleanliness, and safety standards
Foster Culture - Build a respectful, inclusive culture rooted in accountability, trust, and continuous improvement
Connect the Dots - Communicate priorities clearly across restaurants, using tools like in-person visits, digital platforms, and weekly check-ins
Strategize for Success - Analyze data (Clearview, PACE, GEMS, financials) to identify opportunities and coach restaurants toward growth
Support Reinvestment - Collaborate on big-picture initiatives like new openings, remodels, and key equipment upgrades

Your Vibe & Experience
You lead with heart and clarity. You're a strong communicator, calm under pressure, and obsessed with creating a culture where people thrive. Your experience includes:

Leading multi-unit operations or managing high-performing teams in fast-paced environments
Coaching and developing leaders
A strong understanding of restaurant systems and financials
A growth mindset and ability to balance big picture thinking with tactical execution
McDonald's or other QSR experience is required
A valid driver's license and flexibility to travel within your market

Why Join Us?
Working with us means you'll have the opportunity to:

Make a meaningful impact across multiple locations
Earn competitive compensation and recognition perks
Access ongoing development through McDonald's world-class learning platforms
Work in a safe, inclusive, and values-driven environment where your leadership truly matters

About Us
In 1954, Ray Kroc turned a small burger restaurant into one of the world's most iconic brands. Since 1967, McDonald's Canada has been serving up great food and career opportunities. Today, we're proud to offer meaningful roles for leaders who want to grow with us-from coast to coast.
We are committed to a workplace that welcomes and supports people of all ages, backgrounds, and experiences. Accommodations are available during the application process upon request.

About McDonald's

At McDonald’s® Canada our People Vision is for our people to feel valued and proud to work here. In fact we aim to be the best employer in every one of our Canadian communities. Each person at McDonald’s plays an important role. Crew and managers work together, constantly communicating and supporting each other in a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. One of the best things about working with us is the potential for lasting friendships. The interesting people you’ll meet will ensure you have a great time at work. And if you enjoy social activities, you’ll have chances to spend time with your colleagues at special company events including summer picnics, holiday parties and other organized outings.