Online Live Chat Support (Remote –Canada)

Posted 2 days ago

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Job Details

Full Time

Location

Victoria, BC

Salary

dollar sign 30 to 40 per hour (plus commission)

Job Description

Company: Zonda Home
Location: Remote (Open across Canada)
Job Type: Full-Time / Part-Time
Schedule: Flexible

About Zonda Home

Zonda Home is a leading company in housing data and technology. We provide market data, research, and digital tools for builders, developers, and real estate professionals across Canada and North America. Our platform helps clients make better decisions in the housing market.

About the Role

We are looking for a friendly and reliable Online Live Chat Support Agent to assist our customers. In this role, you will respond to clients through live chat and provide support with questions related to our data platform, services, and accounts.

This is a remote position. You will work from home and support clients in a simple and professional way.

Key Responsibilities

Respond to customer messages through live chat
Provide clear and accurate answers to questions
Assist users with account access and basic issues
Guide clients on how to use company tools and services
Escalate complex issues to the appropriate team
Maintain a professional and helpful tone at all times
Record and update customer interactions

Requirements

Basic computer skills (typing, internet, chat tools)
Strong written communication skills
Good attention to detail
Ability to multitask and respond quickly
Ability to work independently
Reliable internet connection
Previous customer service experience is helpful but not required

What We Offer

100% remote work across Canada
Flexible working hours
Paid training provided
Competitive pay
Supportive and professional team
Opportunity to grow within the company

Employee Benefits (Canada)

Paid vacation and sick leave
Health and dental coverage (based on eligibility)
Canada Pension Plan (CPP) contributions
Employment Insurance (EI) coverage
Work-life balance support
Remote work allowance (if applicable)

Why Join Zonda Home

At Zonda Home, you will support clients who rely on our housing data and technology. Your role will help improve customer experience and ensure clients receive fast and helpful support. This is a great opportunity to build customer service skills while working from home.