Field Service Technician

This job is 100% traveling across North America.

As a service technician, you'll be responsible for maintaining, servicing, and sometimes even installing our energy & lumber dry kiln equipment within the wood products manufacturing industry. This role offers a perfect opportunity to gain valuable experience, paving the way for potential career advancement within our company. By joining the team of the global leader in transformational wood processing technologies and integrated solutions, this exciting field position will take you on the road, allowing you to explore various regions across North America!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to and promote company safety standards.
• Ensure customer satisfaction with BID Group.
• Carry out scheduled & unplanned service visits on wood products manufacturing equipment, biomass energy equipment, pressure vessels and piping, and lumber dry kilns.
• Perform preventive maintenance following checklists and train clients on our products.
• Check and fill out the different steps in the inspection report progressively as machine components are assembled.
• Fine-tune highly integrated scanning systems to meet customers’ specific needs.
• Extensive travel within North America.
• Complete timely and thorough service reports, timecards, expense reports, etc.
• Communicate with vendors, internal contacts, and customers.

SKILLS AND QUALIFICATIONS

• This is an entry-level position; trade certification is not required (opportunity for a millwright apprenticeship is available).
• Excellent mechanical aptitudes with solid understanding of pneumatic and hydraulic systems is an asset.
• Ability to read fabrication & assembly drawings is an asset.
• Ability to work in a high-pressure environment.
• Honesty, autonomy, and meticulousness, with superior attention to detail using sound judgement skills.
• Experience in the sawmill industry or with energy systems is an asset.
• Demonstrate strong verbal and written communication skills with proficient computer skills: Word, Excel, and e-mail.
• Ability to travel to mill locations within North America.
• Confined space knowledge is an asset (training available).

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