About the BCLDB:

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

The LDB Wholesale Operations team is responsible for the registration, procurement, customs clearance, selling and distribution of liquor products for the province of British Columbia. Our stakeholders comprise approximately 1200 agents & suppliers, over 800 retail outlets and 9000 licensed establishments. Working in collaboration with our suppliers and agents, our vision is to provide a reliable and efficient service to support the success of our customers. There are five key divisions within the business: Supply Chain, Pricing, Imports, Customer Service and Distribution. Each of our teams work closely in alignment with each other to provide a seamless customer experience and deliver on our service goals.

About this role:

The DC Process Manager position is accountable for documenting, auditing, and improving the effectiveness of all processes within the LDB's Liquor Distribution Centres (Delta and Kamloops), including the administration of engineered labour standards and the execution and maintenance of the framework for ensuring employee compliance to the established standards. The position is responsible for developing and maintaining all standard operating procedures and ensuring that execution of DC functions aligns with the documentation. The position collaborates on a regular basis with all levels of DC leadership to identify areas of improvement and implement changes to support the overall effectiveness and performance of liquor distribution operations. Utilizing process improvement methodologies and excellent analytical skills, the position works to continuously identify and implement process changes that will deliver improvements to key performance indicators, service to internal and external stakeholders and team culture.

The DC Process Manager is responsible for the leadership and development of a team of Business Process Analysts and Assistant Supervisors responsible for documenting processes, ensuring compliance, and driving improvements.

The DC Process Manager is responsible for leading their team in the collection of multiple data sources, including departmental KPIs and performance targets, workplace engagement surveys, employee feedback, and customer surveys to assess effectiveness. This position will lead projects to support business process improvement and continuous improvement initiatives of the distribution centres processes and performance.

A criminal record check is required.

The successful candidate must be prepared to work in a multi-shift department. This role requires appropriate footwear and high visibility vest. The successful candidate must be willing to travel and work overtime on an occasional basis.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position requirements:

Education and Experience:

• Degree in business administration, operations management, or related field and two (2) years recent, related experience* in a large-scale** wholesale, distribution, or production environment;

OR

• Diploma or certificate in business administration, operations management, or related field and four (4) years recent, related experience* in a large-scale** wholesale, distribution, or production environment;

OR

• Completion of secondary (high) school education and six (6) years' recent, related experience* in a large-scale** wholesale, distribution, or production environment.

*Recent, related experience must have occurred in the last eight (8) years and include:

• Demonstrated experience with developing and writing standard operating procedures.
• Demonstrated experience with process analysis and process mapping.

** Large-scale is defined as >100 employees; multiple departments; multiple shifts.

Preference may be given to those candidates with the following:

• Certification in LEAN or similar process improvement methodology (e.g., Six Sigma, Kaizen).

Application instructions:

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:

• A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
• Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Doireann Melady, HR Advisor, Talent & Compensation at Doireann.Melady@bcldb.com .

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers .

Job Category

Leadership and Management

Additional Information

DC Process Manager Band 2