Auto Collision Estimator

• Be part of a high-performing, family-owned shop where your expertise truly makes an impact
• Earn $70K-$85K/yr plus a monthly performance bonus, extended health, dental, vision, and relocation support
• Join a team that invests in your growth, values your skills, and makes coming to work enjoyable

For over four decades, Terminal Auto Body has been the trusted destination for exceptional auto body and collision repairs on Vancouver Island. Conveniently located on Island Highway East near Qualicum Beach and Nanaimo, we proudly serve customers across the region and are an accredited ICBC c.a.r. shop VALET and Glass Express facility, offering on-site estimates, direct-to-ICBC billing, and guaranteed repairs.

What truly sets Terminal Auto Body apart is our commitment to innovation, craftsmanship, and community. We invest in cutting-edge technology, including specialized aluminum repair equipment, and provide ongoing training to our technicians to ensure top-quality care. Our friendly, personalized service has earned the trust of generations, reflecting our deep connection to the communities we serve.

For more information, please visit our website: terminalauto.ca/

Terminal Auto Body is looking for a full-time Auto Collision Estimator/Repair Planner based in Parksville, B.C. 

Reporting to the Shop Manager, you will play a key role in providing clear communication to customers about the repair process for their vehicles while ensuring estimates meet insurance and fleet standards. You will collaborate closely with technicians, insurance representatives, and the internal team to ensure efficient, high-quality repairs.

More specifically, your responsibilities include but are not limited to:

• Assessing vehicle damage and mapping unrelated or hidden damage at time of appointment
• Educating customers on the repair process and offering additional estimates for unrelated damage
• Preparing accurate estimates in line with insurance and fleet company standards
• Collaborating with repair technicians to review judgment times, parts requirements, and reassembly
• Creating and managing tech packs and maintaining detailed documentation and photos
• Communicating regularly with customers to provide updates throughout the repair process
• Managing supplements, pre-file reconciliations, and ordering required parts
• Performing quality control checks and addressing deficiencies prior to vehicle delivery
• Handling warranty claims from start to finish using established SOPs
• Providing mechanical assistance and diagnostics when needed, including ADAS calibrations
• Staying current with insurance policies, fleet procedures, KPIs, and industry training
• Participating in morning meetings, monthly repair planning meetings, and continuous improvement activities

To qualify, you will need strong automotive knowledge and at least 3-5 years of experience in the automotive, collision repair, or related industry. Experience working with insurance companies or in a service shop setting will also be essential.

Additionally, the following skills and background will be highly valued:

• Knowledge of glass repair and replacement
• Mechanical and diagnostic experience, including ADAS systems
• Proficiency with estimating software and general computer skills
• Familiarity with insurance and fleet policies and procedures
• I-CAR certification or willingness to obtain it

As our ideal candidate, you will possess excellent communication and teamwork skills, along with a collaborative and cohesive approach that helps you work effectively with colleagues, customers, and insurance representatives. Strong attention to detail, problem-solving abilities, and a positive attitude will make you a perfect culture fit.

This is a fantastic opportunity for a skilled and motivated repair planner who is eager to join a supportive and well-equipped shop, where your technical expertise and customer service skills will help deliver exceptional results and drive business success.

Compensation based on skills and experience, is a competitive annual salary of $70K-$85K/yr, and a host of excellent benefits including:

• Monthly performance-based bonus program
• Relocation assistance
• Extended health, dental, and vision coverage
• Ongoing training and professional development
• A friendly and open work environment with a family atmosphere
• Team-building activities, including monthly hot lunches, outings, and a Christmas party
• Access to top-of-the-line equipment
• And more! 

If you share our values and have the skills necessary to bring success to the role, then we invite you to apply today!