Manager on Duty

Posted 6 days ago

Job Details

Full Time

Location

Job Description

We are currently seeking an experienced Manager on Duty (MOD) to join us at The Italian Osteria & Cheesebar in Langley!

The Manager on Duty ensures all daily activities run smoothly and efficiently. To be successful in this role, you must be familiar with restaurant operations and have a good understanding of what makes great customer service. Prior experience working in a restaurant as a Server or Bartender is required.

Responsibilities of this role include:

Leading the service teams by example and in a supervisory and supportive capacity
Making guests feel welcome and creating memorable experiences
Providing exceptional, friendly customer service
Great product knowledge
Responsible Beverage Service in accordance with Serving it Right
Maintaining cleanliness and environment standards of the Brewpub
Delegating tasks and responsibilities to ensure organizational goals are met
Troubleshooting issues that arise across the Brewpub effectively
Coaching and reporting on team performance
Resolve customer complaints, requests and queries
Monitoring, contributing to, and acting on key performance indicators and other targets
Other duties as required

Working Conditions:

Hours and shifts may vary. Includes working evenings, weekends and holidays.
Typical schedule will be 4-5 shifts per week, working 5-8 hours per shift

The Perks:

Staff discount at all JRG locations and discounted meals during shifts
Opportunity to participate in the Company's Extended Health Benefits Plan after 6 months of employment
Access to ongoing training and development through Joseph Richard University (JRU)
Opportunity for advancement throughout all JRG establishments and divisions

About Joseph Richard Group

The Joseph Richard Group (JRG) is British Columbia's Fastest Growing Hospitality company and was nominated in 2017 for Ernst & Young's Top Employer Award. With 21 locations (13 public houses, 4 restaurants, 3 liqour retail stores, 1 hotel) and other ventures owned by André JOSEPH Bourque and Ryan RICHARD Moreno.