Client Care Representative - Head Office Burnaby

Posted 5 days ago

Job Details

Full Time

Location

Job Description

UNLIMITED POSSIBILITIES AHEAD.

Position:
Client Care Representative

Status
:Full-Time

Dealership:
OpenRoad Auto Group - Volkswagen Burnaby
Department
: Head Office - Client Contact Centre (Outbound)

Compensation
: $18-$20 per hour.

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill-development and growth
Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
Comprehensive extended health and dental plan, tailored around Associate wellness
Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

Handling heavy outbound and inbound phone contacts.
Following up with customers about their experience at OpenRoad.
Contacting customers to schedule appointments.
Providing customers positive experiences through excellent service.
Forward escalations to appropriate management team.
Working in a process-driven work environment.
Working with multiple software applications.
Maintaining an updated customer database.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

An interest in the automotive industry.
Strong customer service and phone skills.
Possess strong organizational, follow-up and paper-flow handling skills.
Quick thinker and learner.
Positive, flexible and process-oriented.
Organized, Self-motivated, enthusiastic and detail-oriented.
Professional and confident attitude.
FluentinMandarin and Englishis ideal or preferred.
Completed high school education, or equivalent work experience.
Previous call center experience (an asset but not required).

The job posting will remain open until filled. External Candidates, please apply using the link provided

https://orag.bamboohr.com/careers/1344

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their visions and goals.

JOIN US AND GROW WITH US! At OpenRoad, we are "Open to a better way"

We thank all those that have applied. Only those considered for the position will be contacted.

About OpenRoad Auto Group

OpenRoad Auto Group Ltd is a Canadian automotive retailer representing 18 import automotive brands at 22 locations. Since launching our identity as OpenRoad Auto Group in 2000, we have become one of the largest and fastest growing automotive retail groups in Canada. With over 150,000 customers choosing OpenRoad to purchase or service their vehicle, OpenRoad has established itself as one of the most progressive car retailers in Canada. A Best Employer (2017), Best Managed Company (2016) and CADA Innovator of the Year Laureate (2012), OpenRoad has earned a reputation as people-first organisation. OpenRoad Auto Group is a professional, respectful and well-managed automotive retailer.