Application Support Specialist

Posted 6 days ago

Job Details

Full Time

Location

Vernon, BC

Job Description

Application Support Specialist
Vernon, BC

Do you thrive in a dynamic and challenging environment with opportunities for continuous growth and development?

The Application Support Specialist is primarily responsible for tier 2 Incident and Service Request management for Tolko’s Sales, Marketing and Logistics teams using Dynamics AX. You will assist in coordinating support from our internal resources, package vendors and consultants.

Incident and problem resolution involves the use of diagnostic and request tracking tools, as well as requiring that the individual provide remote, in-person, and hands-on help at the desktop level. Support includes resolving technical issues and business operations and communicating issue resolution.

The Application Support Specialist will identify solutions, contribute to process and procedure documentation, provide functional training, quality assurance testing, reporting support, utilizing resources and system capabilities effectively.

What We’re Looking For:

3 or more years of customer service and systems or application support experience in a support role or equivalent
Demonstrated ability of ITIL Procedures, including Incident, Problem and Change Management
Demonstrated ability of client/customer support in a medium to large business
Broad based business skills and acumen
Sound understanding of business concepts and processes together with technical systems experience
Experience with finance, work management, inventory, order to cash and customer relationship processes
Experience with ERP technologies such as Microsoft Dynamics, Dynamics 365 or JDE

What We Offer:

An unyielding commitment to your personal safety
Competitive pay and exceptional benefits
The opportunity to work with the best and brightest in the industry
A positive, dynamic, and inclusive work environment
An open, innovative culture with diverse opportunities
A commitment to investing in our people through training and development
The chance to live (and play) where you work

Want to know what it’s like to work for Tolko? Click here

Who We Are:

With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.

At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.

Grow Here, Achieve More:

When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.

COVID-19: Tolko prioritizes employees’ health and safety while contributing an essential service. Tolko has taken steps to ensure our workplace is safe and resistant to COVID-19 transmission – implementing procedures to ensure physical distancing, extra cleaning and sanitization of work areas.  Tolko adheres to all new requirements of federal and provincial health authorities.

If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.

To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at My Job Search (ultipro.ca) orCareers | Tolko Industries.

We thank all candidates for their interest; however only those selected for an interview will be contacted.

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About Tolko Industries Ltd.

Tolko Industries Ltd. is a leading manufacturer and marketer of a broad range of forest products to customers around the world. Founded in 1956, Tolko has grown from a small sawmill in Lavington, British Columbia, to become a company diversified by geography and product. Tolko manufactures lumber, unbleached kraft papers, panel products, co-products, biomass power, and a growing number of specialty wood products in its operations across Western Canada. This family-owned company, now with the third generation of Thorlakson leadership, maintains progressive business practices with traditional values: safety, respect, integrity, progressiveness, open communication, and profit. Customers and business partners recognize Tolko for our reliability, flexibility, and efficiency. Fundamental to our success is a committed workforce that thrives on change, building relationships, and a drive toward excellence. Tolko is committed to the well-being of future generations through responsible operational and environmental performance. This commitment applies to all aspects of Tolko’s business. The Company’s Woodlands departments hold third-party certification on the forestland they sustainably manage in British Columbia, Alberta, Saskatchewan, and Manitoba. Tolko strives to play an active and constructive role in the communities in which we operate and where our employees live.