Bootstrapped in 2008, Kano (www.kanoapps.com) has been a profitable and growing indie gaming studio for nearly a decade. With smash hits like Free Rider HD (#1 free app in Aus/NZ!) and Mob Wars LCN (top 100 grossing app on Facebook), we connect people through play and build established gaming communities with millions of players worldwide. We put players first and make games that last.
Locally owned and headquartered in downtown Victoria BC, we believe in giving small teams of talented people challenging problems and getting out of their way.
That’s why we look for the best and brightest to join our team; people who have talent, vision and commitment.
We’re looking for a Player Support Lead who sees customer service as their path to driving great results for Kano. They love setting and pursuing goals, and they measure and report on their progress through KPIs and data analysis. This mediator/peacekeeper is first and foremost a skilled writer who can demonstrate patience and emotional intelligence via the written word. They’re grounded in customer service and experienced in handling high pressure situations without losing their cool. They love training and mentoring others, and have a strong track record of responsible leadership and continual growth. They’re driven to solve problems and find solutions, particularly when they don’t know the answers off the top of their head. Curiosity and empathy are critical.
In addition to working with players, they also need to communicate clearly with the rest of our team, working together to solve technical issues and advocate for player suggestions and concerns. As a player-coach, they lead by example in delivering great customer service, constantly refining the team’s process and tools, and keeping a clear channel of feedback between our players and the Product team.
While we do offer flexible hours and scheduling, this is primarily an in-office position - applicants must live in or be willing to relocate to beautiful Victoria BC.