Video Conferencing Coordinator
1795 Willingdon Ave, Burnaby, BC V5C 6E3
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
As a member of the IMITS Video Conferencing Services, the Video Conferencing Coordinator is responsible for facilitating and coordinating the scheduling of Telehealth and video conference events within BC, Yukon and Canada. This position processes Telehealth and video conference requests and manages the details of the event such as location, technical connection, equipment, contact information, updates/changes.What you'll do
What you bring
- Receives and processes Telehealth/video conferencing booking requests by coordinating availability and booking systems, rooms and support staff in a professional manner which encourages the use of video conferencing. Answers telephones and responds to inquiries, referring issues to other members of the team as appropriate.
- Communicates with health authority staff and/or on site coordinators regarding the use of rooms and equipment at sites provincially, nationally and internationally. Schedules events within relevant business applications and systems within standard procedures and guidelines.
- Liaises with and advises customers on the best options available to meet their Telehealth and video conferencing requirements. Provides advice and information on event related inquiries such as location, technology, costs and room set-up/size.
- Maintains accurate record keeping and data management for each interaction.
- Provides support for self-schedulers and assists in the completion of service requests for customers.
- Documents processes and contributes to the development of best practices.
- Schedules video conferencing equipment and assists in the testing of equipment in conjunction with customers and other team members.
- Supports other members of the team to achieve overall team success by actively participating in team meetings and sharing information and knowledge.
- Maintains confidentiality of information while safeguarding personal health information.
- Performs administrative duties such as screening incoming materials, prioritizing items, responding to inquiries by drafting correspondence or referring to the appropriate areas.
- Performs other related duties as assigned.
- Grade 12, graduation from a recognized administrative assistant program plus three (3) years' recent, related experience or an equivalent combination of education, training, and experience.
Skills & Knowledge
What we bring
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
- Keyboarding at 50 wpm
- Ability to communicate both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
$27.77 / Hour Location:
1795 Willingdon Ave, Burnaby, BC V5C 6E3
Open Until Filled
Hours of Work:
0830 - 1630 (Monday to Friday)
136824EAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What we do
The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.