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Temporary Customer Service Representative, ASAP start

Location
Burnaby, BC
Details
Full Time
2 days ago

Temporary Customer Service Representative, ASAP start #3737-Ktemp

 

Our client, a healthcare organization based in Burnaby, is looking for positive and customer driven individuals to join the team as a Customer Service Representative, starting immediately. This is an exciting time to join their team and be part of their innovation, development and growth

 

The Role:

As the Customer Support Representative you will provide first-level support to all users of the organization’s service, by delivering a positive customer service experience. The Customer Support Representative will work closely with other cross functional departments by triaging incidents to ensure all user inquiries are handled promptly in a courteous and professional manner.

 

This will be a 3 month temporary role to start. Must be available to work on weekends, early mornings or into the evenings.

 

Who you are!

You are a warm but professional individual, who is extremely flexible, and detail orientated with superior communicational skills and strong problem-solving ability. You are a go-getter with a positive, ‘take-charge’ attitude.

 

Where is it based?

Burnaby, BC (transit accessible)

 

Responsibilities:

  • Provide excellent customer service and assist with first-level support requests for technical assistance via phone and email
  • Document customer interaction via ticketing system to triage incident and escalate to second-level support where required
  • Answer general inquiries regarding services
  • Provide assistance with locating missing laboratory reports for both patients and providers
  • Troubleshoot processes including registration and system difficulties
  • Manage, monitor and update ticketing system to document solutions
  • Work with cross functional teams to ensure all second-level support incidents are resolved in timely manner
  • Liaise with laboratory and supported Health authorities with updating registrant/patient demographic information
  • Respond to online user feedback and comments
  • Review and suggest updates to department processes and procedures to promote and enhance the customer experience
  • Identify ongoing customer difficulties, call/email correspondence trends and escalate to Team Leader where necessary
  • Provide after-hours, on-call technical assistance to clients on a rotating basis
    Liaise with laboratory and supported Health authorities with updating registrant/patient demographic information

 

Must haves:

  • Superior customer service skills, both verbal and written, to promote first call resolution and demonstrate patience and professionalism when dealing with challenging situations
  • Familiarity of various operating systems, computer applications, browsers is required
  • Proficient working knowledge of MS Word, Excel, and Outlook
  • Ability to quickly grasp concepts and processes
  • Strong problem solving skills with the ability of multitasking and prioritizing work
  • Highly motivated and self-directed with the ability to work well under pressure
  • Enthusiastic, adaptable and positive team player with the ability to work effectively on own
  • Previous experience in a health care environment is preferred
  • Ability to provide written and verbal support in French or Punjabi is an asset

 

Is this you?

Please apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Katherine Wu, Recruitment Consultant or Darcia Bower, Managing Director, quoting reference #3737-Ktemp. If you have already met a member of our team and are interested in this opportunity please call or email us asap. 

 

Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.

 

 

Category
Customer Service and Support