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TELUS Coop/Internship Student Position: Business Analyst (Sales Service & Field Evolution)

Vancouver, BC
Full Time
3 days ago

Location: Burnaby, Vancouver BC,
Program Term Length: 8 months
Vacancies: 1

Your Career Backed by TELUS!

Our corporate Co-op program will help drive your learning, development, and ultimately your career.

Our Co-op and Internship programs offer You the ability to:
    •Build networks of contacts across the company who will support and challenge you, they will help you sharpen your skills •Identify and follow through on opportunities for improvement and innovation that directly impact our team, our business and our customers •Learn and grow constantly through coaching and mentoring, interacting with senior management, and participating in formal and informal development opportunities •Work in a flexible environment facilitated by technologies that enable effective collaboration nationally regardless of whether you work from the office or from home •Enjoy many rewarding opportunities to build new relationships and give back to the community in which you live

Here's the impact you'll make and what we'll accomplish together!
    •Working closely with the Program Manager, you will help support key systems changes to improve TELUS wireline customer experience nationally:
      •Assist with operational readiness and coordination activities in preparation for a major systems tool replacement that will bring new cloud-based capabilities to TELUS team members across Canada •Be part of a project team that spans multiple provinces and multiple business areas •Opportunity to own small process improvement projects that will use your business analytic skills
    •Your key responsibilities will include license administration, business requirement collection, process mapping, user acceptance testing, project management and communications. You will collaborate with stakeholders across different departments and will have exposure to senior leadership


What you bring to the role:
    •Creative mind and ability to think out of the box •Passion for business analytics and systems analysis •A strong sense of personal initiative and want to make a difference for TELUS customers and your team •Excellent oral and written communication skills •General knowledge of Google Suite and MS Office, with strong focus on Sheet/Excel and Doc/Word •Ability to present ideas and solutions to ensure understanding in a group setting •Demonstrated ability to identify improvement opportunities and drive change to increase effectiveness •Skilled at relationship-building and collaborating •Demonstrated strong academic aptitude •Experience working in high-performing groups in a business or academic setting •Strong analytical and problem solving skills •Enjoy working in a high-performing, fast-paced and sometimes ambiguous environment

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Education and Training