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Telecommunications Operator 1 - RCMP Support Services

Surrey, BC
Full Time
7 days ago

The City of Surrey is one of the fastest growing, culturally diverse cities in Canada. Our collaborative and innovative approach to serving more than 517,000 citizens has made us a globally recognized leader in building vibrant, sustainable communities to live, work and play. Through its excellent transportation links, the emergence of City Centre as the metropolitan centre of the South of Fraser area, a large skilled labour force, abundant agricultural lands, a growing University District, and Metro Vancouver's largest vacant industrial land inventory, Surrey attracts local and international businesses to join the ranks of the fastest growing economy in the G7 countries. We are proud to be recognized as one of Canada's "Top Employers for Young People" for eight consecutive years, as well as "Canada's Best Diversity Employers", and the only municipality to be named among Canada's "Most Admired Corporate Cultures". Join a team that is driven by meaningful work that will build a world-class city that enhances the quality of life for our growing population. Build a City. Build a Future at the City of Surrey.

Employment Status

Union - CUPE Local 402 - Temporary Full-Time


Reporting to the Manager of the Operational Communication Centre you will be the first point of contact to the public. You will respond to various types of calls that include emergency 911 and non-emergency calls, complaints, and general public inquiries. Due to the nature of the calls, you will work in a fast-paced, high-energy environment and must be able to maintain professionalism and tact during discussions. You will be working with a highly qualified team in a fast-paced environment that operates 24 hours a day, 365 days a year. As part of the team, you will be required to work a variety of shifts that include holidays, weekends, weekdays, week nights, day shifts, and over night shifts.

Our Telecommunications Operators provide a critical service that supports both public and first responder safety and are dedicated to providing a great emergency communication experience to individuals in need. We are looking for compassionate professionals who are ready to build a rewarding career, could this be you?


As a 911 Telecommunications Operator, you will be the first point of contact for people who call 9-1-1 when they are facing a crisis. You will react quickly, logically, efficiently, and calmly to all emergency situations and with professionalism and tact. You will be responsible for receiving emergency and non-emergency calls, provide call-taking services for Police, create reports, relay information to dispatchers and other appropriate agencies.

As our ideal candidate, you are:
    • A respectful and diplomatic individual with superior listening and communication skills. You have a commanding telephone presence and can quickly summarize information that you hear all while still showing a level of empathy. • A critical thinker and use sound judgement to help make decisions quickly and accurately. • Detail oriented, a pro at multi-tasking, and you work well under stressful situations. • Someone who enjoys working as part of a collaborative team. • Have a strong geographical knowledge of Surrey - this can include knowledge of street names, landmarks, and bodies of water .

As a 911 Telecommunications Operator, you will:
    •Have a career that is challenging and exciting, where your experiences will be different every single day. •Be in receipt of various opportunities while working for the City of Surrey •Compensation: $30.89 - $33.68 (2022 rates) + 12% in lieu of benefits


    • Education | Completion of Grade 12 supplemented by related training and experience. • Computer Skills | Be able to type a minimum of 45 WPM (testing will be administered).

Conditions of Employment

This position requires completion of an RCMP Reliability Security Clearance.

Successful applicants must provide proof of qualifications.

Closing Date

This job will be open until December 31, 2022.

Our Values

Integrity - Service - Teamwork - Innovation - Community

Community and Social Services