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Telecommunications Operator 1 - RCMP Support Services

Surrey, BC
Full Time
4 days ago

The City of Surrey is one of the fastest growing, culturally diverse cities in Canada. Our collaborative and innovative approach to serving more than 517,000 citizens has made us a globally recognized leader in building vibrant, sustainable communities to live, work and play. Through its excellent transportation links, the emergence of City Centre as the metropolitan centre of the South of Fraser area, a large skilled labour force, abundant agricultural lands, a growing University District, and Metro Vancouver's largest vacant industrial land inventory, Surrey attracts local and international businesses to join the ranks of the fastest growing economy in the G7 countries. We are proud to be recognized as one of Canada's "Top Employers for Young People" for eight consecutive years, as well as "Canada's Best Diversity Employers", and the only municipality to be named among Canada's "Most Admired Corporate Cultures". Join a team that is driven by meaningful work that will build a world-class city that enhances the quality of life for our growing population. Build a City. Build a Future at the City of Surrey.

Employment Status

Union - Cupe Local 402 - Temporary Full-Time


We are looking for compassionate professionals who are dedicated to providing a great emergency communication experience to individuals in need. This posting is to establish a pre-qualified pool of applicants. We are currently looking to fill Temporary Full-Time positions; however, this applicant pool may be used to fill future temporary full-time positions as they become available.

Reporting to the Manager of Operational Communication Centre, you will be working with a highly qualified team in a fast-paced environment that operates 24 hours a day, 365 days a year. As part of the team, you will be working a variety of shifts that include holidays, weekends, weekdays, weeknights, day shifts and over night shifts.


As a 911 Telecommunications Operator, you will be the first point of contact to the public, responding to various types of calls that include emergency and non-emergency 911 calls, complaints, and general public inquiries. You will react quickly, logically, efficiently and calmly to all emergency situations and with professionalism and tact.

Our ideal candidate is a respectful and diplomatic individual with strong listening and communication skills. You are a critical thinker and use sound judgement to help make decisions quickly and accurately. You are detail oriented, a pro at multi-tasking, and you work well under stressful situations.

Your geographical knowledge of Surrey will also be a huge asset.


    • Completion of Grade 12 supplemented by related training and experience. • Have an accurate typing speed of 45 words per minute (testing will be administered).

Conditions of Employment

This position requires completion of an RCMP Reliability Security Clearance.

Successful applicants must provide proof of qualifications.

Closing Date

This job will be posted until July 30, 2021.

Our Values

Integrity - Service - Teamwork - Innovation - Community

Law Enforcement and Security