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Posted 2 days ago

Job Description


Location: Langley, BC, CA

Job Function: Facilities and Technical

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops

This is a 4 Months, Full Time opportunity

Expected Salary Range: $59,982.00 - $74,975.00 - $93,719.00

Our typical hiring range will be +/- 5% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

The Company

For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence In our recently completed fiscal year, BCLC generated a record $1.6 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province.

The Team

Our Operations teams are what make it all happen! They ensure our business is operating efficiently so we are able to meet our financial targets across each line of business and that no matter your game, everything is running with a high degree of integrity, efficiency and with our players top of mind. From Player Experience & Strategy, Gaming Platforms & Operations to Facilities, this group loves to execute and are dedicated to their craft. Our casino technicians are a very collaborative group, are supported by a wide range of stakeholders and a robust onboarding program.

The Role

Our technicians provide the technical expertise to maintain our casino gaming equipment in our casino facilities, deliver an exceptional experience for our players when they encounter issues and ensure we are leveraging our product to drive value for both our service providers and BCLC. Technicians collaborate and build trusting relationships with internal & external stakeholders. In larger facilities, you will assign work to others, while in smaller locations, you will operate independently. This position reports to a Manager of Business Operations and may require occasional travel to a secondary location within the region.

What you will accomplish
  • Complete projects to enhance player experience, perform repairs and maintenance that ensures integrity on all BCLC gaming equipment
  • Resolve incidents contributing to sensitive player complaints with diplomacy and tact
  • Complete assigned duties and contribute towards a high performing casino environment that will excite and delight our players with high revenue machines placed in prime locations
What will make you successful
  • You will problem solve to ensure all BCLC gaming equipment is in good working condition and operational
  • You will provide customer service and investigate incidents related to player complaints
  • You will execute project plans and move machines within the casino environment, collaborate on team projects and be able to lift 25kg yourself in a safe manner
  • You will stay relevant with evolving technology with the various gaming equipment
It would be awesome if you also had
  • A strong aptitude for troubleshooting issues related to computers or electronic equipment
What's in it for you
  • Robust wellness programs to enhance your physical, mental, social, financial and career well being
  • We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
  • Our Play It Forward program provides volunteer hours for our people each year
  • See all our rewards here
However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: .

All candidates must be at least 19 years of age and legally eligible to work in Canada

About BCLC

Since 1985, BCLC has evolved into a full-spectrum gaming entertainment company that offers outstanding gaming experiences for British Columbians, including lottery, casino, community gaming and eGaming. One of BC’s top 50 employers, BCLC leverages off of its corporate values: integrity, social responsibility and respect. Our culture is one that embraces change, initiates opportunity and is passionate about growth. We believe strongly in spirited teamwork and pushing the boundaries of innovation. Our success is based as much on the dedication and hard work of our team as it is on the innovative games we offer and the ways in which we conduct our business. At BCLC we offer a comprehensive total rewards package; including competitive salaries, yearly bonuses, flexible benefits and rewards that come with being integral to our innovative and growth-oriented environment.

Application closing date is 2024-09-16

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