You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
Reliable Controls Corporation Logo

Technical Support

Reference ID: technical-support-1
Information Technology
Full Time
Victoria, BC     

Share job:

We are looking for a permanent full-time Technical Support Technician to add to our Technical Support Department. The role reports directly to the VP of Research & Development. Our perfect candidate is a highly technical professional with impeccable customer service skills and a minimum of 3 years of expereince in a technical support capacity for either a software or a manufacturing company. The role is a unique blend of technical support and quality assurance duties that allows our technical support technicians have a direct impact on our products through high quality customer support, product testing and issue resolution.

Amongst many benefits our company offers there are: 

  • Extended Health & Dental Coverage
  • RRSP matching plan + extra cash towards your RRSP account 
  • We will pay you to volunteer for a charity of your choice*
  • Well-equipped on-site fitness facilities with 24/7 access
  • Free parking
  • Green Transportation Incentive – bike, bus or walk to work and earn money!
  • Social Committee Events – we have something fun happening almost every month 
  • Employee Service Awards 
  • Performance Bonus*
  • Opportunities for continuous learning*
  • …And most importantly: great people to work with!

Here are the main responsibilities of the job:

  • Front line Tier 2 Tech support to incoming calls from our dealer network, mostly on the phone, and some by e-mail
  • Test and verification of firmware and software within our QA department.
  • Fully understand the Reliable Controls product line, including software and hardware products.  
  • Use this knowledge to help people less educated on the products.
  • Support internet connectivity setup issues, creation of WAN’s with routers and Reliable’s IP based products.
  • Work with internal technical staff to identify potential product issues.
  • Troubleshoot problems by replicating, visualizing and analyzing each problem.
  • Document trouble tickets, and maintain a database of support issues.
  • Understand the application of the software so that all elements of the application can be properly tested.

The qualifications for the role are:

  • A minimum of 3 years of experience in a technical support capacity
  • Experience with MS Server and MS Windows application support.
  • A Diploma/Degree in Information and Computer Systems, networking or electronics
  • Outstanding communication and active listening skills
  • Strong software and computing background is necessary
  • Solid Understanding of IP networks and networking technologies
  • Ability to accurately log, track and manage support calls
  • Strong trouble shooting skills
  • Background in electronics, HVAC controls industry, IT or related trade would be a bonus.

Posted: September 30, 2016
Closes:November 29, 2016
Email Address:
Company Info

Connect with employer:

About Reliable Controls Corporation

Reliable Controls Corporation specializes in the design and manufacture of Internet-connected, building automation controls. Our innovative products automate building environments, decreasing their...

Related Jobs