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Technical Support Personnel

Reference ID: ezQk8EWPF3Gx
Customer Service and Support
Full Time
Peachland, BC     

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Job Title - Technical Support Personnel
Reports to - Technical Support Supervisor
Location - Peachland, BC

Job Purpose - The Technical Support individual is responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software.

Key Responsibilities and Accountabilities:
- Communicate electronically, on the phone, and in person with computer users experiencing computer difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Install and upgrade computer software for computer users when necessary
- Participate in the redesign of applications and other software
- Emulate or reproduce technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Phone System Support including new phone installations and recording software

Required Skills and Experience
- Strong communication skills, spoken and written in both technical and business terminology
- Strong interpersonal skills and the ability to function independently or as part of a team
- Demonstrated ability to resolve problems
- Customer service oriented
- Ability to multitask and effectively prioritize tasks

Preferred skills and experience:
- Additional certifications is an asset
- Some practical experience would be beneficial

Knowledge of the following systems:
- Windows Server 2008 including Active Directory
- CentOS or similar enterprise level Linux
- System Backup technologies
- Virtual Machines - installation and configuration (VMware and/or Xenserver)

- Completion of a college program in Information Technology program is mandatory.
Interested applicants are encouraged to submit their resume along with 3 references to

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

How to Apply
Please send your resume with 3 references to:

Posted: September 25, 2016
Closes:November 24, 2016
Email Address: