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Technical Support

Reference ID: DY6kiqPP61MJ
Customer Service and Support
Full Time
Kelowna, BC     

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Norada is an innovative cloud business application provider growing quickly. We're hunting for a top-gun to join our client focused team based in Kelowna. If you love modern cloud technology, we have an opportunity for you to shine and see the fruits of your labor everyday!

Our product, Solve CRM, is a cloud based CRM (Customer Relationship Management). Solve is a very popular app in the SMB market; working with it is a very rewarding experience... both for our clients, and for technology junkies like you.

You'll be advising our new and existing clients in how they can use Solve CRM; often moving businesses into the cloud. You'll work directly with clients:

- Data migration

- Integrating with Google Apps

- Coaching them on how to use our API

- Loads of other hands-on technical challenges

Norada is a tight knit team of unicorn-riding-ninjas who do not fear expressing their feelings via YouTube video memes. You'll also be working closely with other client engineers, product engineers, sales gurus and support staff. You might find yourself advising clients in the morning, working out a bug with the engineers in the afternoon, then ending your day at Third Space with our customer care team.

We want you because you share our passion for helping people and you're...

- Addicted to technology, particularly "the cloud"

- Creative, innovative, business-savvy

- Over-the-top trustworthy and reliable

- Neurotic about details and quality

- Capable of providing clear, concise, and friendly answers

- A post secondary graduate in Computer Science, Software Engineering, or similar

- Able to "Draw the Owl"

- Focused on results rather than effort

New Grads, we'll teach you what you need to know... it would be a bonus if you had experience with:

- CRMs, Google Apps

- RESTful APIs and data interchange formats such as JSON and XML

- Had a sense of humour, played a musical instrument and walked on water

Don't worry, you won't be:

- Cold calling

- Clock punching

- Working mindlessly

- Limited in career advancement

- Subjected to office politics

The best candidates share our passion for ...

- Amazing folks with an industry leading product that they love

- Creating massive value for our client's businesses

- Sharing the excitement our clients have for their business

- Offering immediate, clever, simple and useful solutions

- Elon Musk

How to Apply
This is a rare and exciting opportunity to make your mark. Please send your CV to We're looking forward to your application.

Posted: September 13, 2016
Closes:November 12, 2016
Email Address: