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Technical Implementation Advisor

Vancouver, BC
Full Time
2 hours ago
Technical Implementation Advisor

gtechna, a division of Harris Computer

Ville Saint-Laurent, Montréal

gtechna is looking for a Technical Implementation Advisor that will be responsible for technical related tasks during implementation projects and provide technical installation and implementation support services for new and existing clients. The ideal candidate is an enthusiastic, team-oriented professional that provides outstanding customer service, has excellent deductive abilities, and thrives on delivering project milestones in a fast-paced environment.

Working closely with the Project Managers, the Implementation Advisor is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.

This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training, and support.

gtechna head office is located in Ville Saint-Laurent, Québec.

Remote work opportunities are available.

What you will be doing:
  • Be the primary technician to the configuration of our software suite to meet our client's requirements
  • Participate in discovery sessions with our clients to define and understand the technical requirements to be implemented
  • Configure our software suit using workflow and business rules to allow clients to conduct their business processes
  • Serve as a customer advocate and facilitate communication with other internal departments; Work with cross-functional team members including Project Managers, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
  • Be adept on the functionality and capabilities of our software suit, making enhancement requests to our product development team when appropriate
  • Assist clients with end-to-end system testing and troubleshooting
  • Document training materials and effectively train the end-usersin how to use the software in both remote and classroom-led sessions

What we are looking for:
  • BA/BSc, related College Technical diploma; or equivalent applicable industry experience
  • Good knowledge of:
    • Network infrastructure
    • Network security
    • MySQL and PostgreSQL database
  • Working with VMs
  • VPN connectivity
  • English and French written and verbal communication skills
  • Demonstrable customer care and focus

What would make you stand out:
  • Working knowledge of Jira & Confluence
  • HTML, AJAX, XML, CSS, MySQL, JavaScript/jQuery knowledge
  • Experience using Docker, Ansible, Jenkins, or other similar technologies
  • Experience in the parking industry, enforcement and/or government software implementations
  • Valid driver's license

What we offer:
  • Career growth opportunities
  • Flexible work conditions
  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment
  • RRSP matching programs and employee stock ownership
  • Lifestyle rewards

gtechna :

Our business is about parking and enforcement software, yes. But it's also about operations and customer relationships.

gtechna develops ecitation software to automate law enforcement and parking activity, as well as civil code regulations for police and public works departments in North America. For over 20 years, gtechna has built an impeccable track record.

We are currently installed with 150+ agencies and our top tier accounts are:
  • Washington, DC
  • Toronto Police, QC
  • Montreal Police, QC
  • Baltimore, MD
  • Vancouver, BC
  • etc....