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Technical Customer Service Agent (Provider Management Group) - TELUS Health

Vancouver, BC
Full Time
6 days ago

Join our team

You are a detail-oriented, service professional who thrives in a collaborative and fast-paced environment. We are looking for highly motivated, results-oriented individuals who are passionate about contributing to the evolution of healthcare in Canada.

Here's the impact you'll make and what we'll accomplish together

You will be an integral part of a growing team that manages the registration of health clinics onto the TELUS Health systems and the ongoing maintenance of the extended health data.

Here's how
    •Data Entry: registering extended health providers in the TELUS Provider Registry •Conducting regular maintenance of existing data •Resolving issues reported by end users of our products through varied customer intake modalities to include but not limited to (phone, email, chat) •Communicating with the stakeholders, i.e. insurers, provincial governing bodies •Handling and overseeing projects to successful completion for both internal and external clients •Remaining agile & flexible to support customer support requirements across other TELUS Health product segments based on demand •Supporting new TELUS Health initiatives •Flexibility to work from home (remote)


You're the missing piece of the puzzle with
    •1 or more years of experience in customer service or a service-oriented industry •Inbound/outbound contact center experience with exposure to metrics and key customer performance indicators considered an asset •Intermediate to advanced skills in using Microsoft (MS) Office, including Excel, Word, Outlook, PowerPoint •Able to apply critical thinking skills to resolve issues •Ability to work independently •Strong team collaboration skills •Agile & flexible to support varied customer needs •Demonstrated customer's first focus •Ability to work within an environment with multiple deadlines •Ability to effectively communicate, written and verbal, with internal and external customers •College diploma or university degree

    •Experience in the healthcare industry •Bilingual: English and French

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Health Care