You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
Smart Dolphins IT Solutions Logo

Technical Analyst

Reference ID: SDT2

Share job:

Job Location icon
Victoria, BC
Job Type icon
Full Time
Job Category icon
Information Technology

About Smart Dolphins

Smart Dolphins services our clients’ computer, networking and technical support needs. We’re looking to succeed in the long run by delivering the ultimate in service and developing strong, long-term relationships with our clients.

About “The Pod”

All Smart Dolphins are versatile individuals. We need to be. We take on a variety of roles for our clients (technical and otherwise) and spend a great deal of time educating clients on the uses and benefits of technology. Being a small business ourselves also requires us to be flexible and adaptive to the quickly changing business world. Initiative, maturity and self-discipline are also necessary with the freedom that comes with being a part of our team.

The atmosphere in the office is positive, open and dynamic. We have a lot of fun but we work hard at the same time. We all truly enjoy working in the professional yet personable small business atmosphere.

Importantly, we all have made a long-term goal to helping grow Smart Dolphins into something extraordinary and we look forward to coming to work every day to improve our own business and our clients’ businesses.

Primary duties include:

  • Delivery of exceptional technology service to technology users, provided through remote access and via the phone, as well as onsite support.
  • Primarily these services will include basic technical support and/or new implementations. More advanced problem resolution and new implementations will be escalated to the senior support teams.


Primary qualifications:

  • Minimum 2 years of related experience
  • Experience delivering IT projects, specifically for small businesses
  • Active Directory Certification or equivalent knowledge/experience applicable to small business networks
  • Strong hardware knowledge and experience with comfort in building/imaging/reinstalling Windows and backing up/restoring user profiles, data and applications.
  • Strong foundation with hardware, software and networking/connectivity
  • Passionate technology and related confidence
  • Excellent oral and written communication skills
  • Professional presentation
  • Excellent interpersonal skills/ relationship building skills
  • Ability to learn and improve
  • An entrepreneurial sense
  • Excellent keyboarding skills

Other desired skills/background:

  • Experience working with small and medium-sized businesses
  • MS SQL Knowledge
  • VMWare experience
  • CCNA certification
  • Sharepoint
  • Other Windows, Cisco, or technology diplomas and certifications are always a plus


  • Health trust plan after 6 months
  • Employer matched RRSP
  • Awesome culture (e.g. Ping Pong, FreeFlow Coffee, Nap room and more).

More important than specific skills is the candidate’s attitude toward people, technology and Smart Dolphins. A strong technical foundation with a corresponding confident and driven approach to learning, serving clients and being entrepreneurial is more important than someone who has past education or experience with a particular technology. Finding the right person is of paramount importance to us. And we hope that this overview of the opportunity sparks a strong interest in that right person.

If you think you have what it takes to join our award-winning team, please apply online by completing the form here (you will need a cover letter and a resume). Please submit your application on or before October 1st.

Posted: September 26, 2017
Closes:October 30, 2017