Work Location:
Edmonton, Alberta, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
$79,100 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we're committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we're dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential.More than just a job, we offer rewarding careers.

The Claims Excellence Team is at the forefront of transforming claims management, focusing on improving efficiency, accuracy, and customer satisfaction. We are dedicated to driving operational improvements, enhancing team performance, and implementing innovative solutions to deliver an exceptional claims experience.

As part of our dynamic and collaborative team, you'll have the opportunity to shape the future of claims management while contributing to our mission of excellence.

Job Summary

The Auto Team Manager is responsible for leading a team of claims professionals, ensuring the delivery of exceptional customer service and the achievement of business objectives . This role requires balancing operational effectiveness, team development, and risk management within the auto claims function. The manager will oversee moderately complex claims processes, act as an escalation point for issues, and drive the implementation of best practices and continuous improvement initiatives.

Key Responsibilities

• Communicate productivity objectives to analysts and contribute to business goals by meeting or exceeding individual and team targets.

• Manage client interactions, resolve complaints, and balance the needs of customers and the organization.

• Identify root causes of client complaints and implement corrective actions to improve customer satisfaction.

• Ensure accurate and timely reserving and processing of auto claims, including approving payments and verifying analysts' files.

• Support the development and execution of claims strategies, review business results, and adjust tactics as needed.

• Ensure compliance with all policies, procedures, and regulatory requirements, and minimize operational and regulatory risk.

• Lead and develop a high-performing team through coaching, performance reviews, and ongoing feedback.

• Recruit and cultivate a diverse, skilled workforce, fostering a cohesive and equitable team environment.

• Act as a brand ambassador for the auto claims department and the organization, both internally and externally.

• Serve as the escalation contact for complex or exception cases and coordinate with internal and external partners to ensure a legendary customer experience.

Job Requirements

• Undergraduate degree is an asset

• 5+ years of relevant experience in claims management, preferably within the auto insurance sector.

• Demonstrated leadership abilities, with experience managing teams and driving performance outcomes.

• Strong analytical, problem-solving, and decision-making skills, especially in moderately complex and multi-jurisdictional claims.

• Excellent communication and interpersonal skills, with the ability to manage customer and stakeholder relationships effectively.

• Intermediate knowledge of process management and risk assessment in insurance operations.

• Experience with industry accreditation and ongoing professional training preferred.

• Ability to foster a diverse, inclusive, and collaborative team environment.

• Familiarity with regulatory requirements and industry best practices in auto claims.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet