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Team Lead, Operations, Program Management, RDS

Vancouver, BC
Full Time
19 days ago
Team Lead, Operations, Program Management, RDS

IMITs CST Cerner Operations

Vancouver, BC

The team lead plays a key role in supporting the RDS leadership in budget management and HR logistics work. Working with stakeholders, it leads the goals and objectives of the team on change initiatives and budget planning that may include annual operating budget cycle, operating strategy and planning facilitation, process re-design, role clarification, and restructuring. This role enables decision making in recognizing current patterns across the various systems and partnering to develop and implement strategies to improve organizational effectiveness. The role will also collaborate with stakeholders to support and coordinate HR logistics across RDS, ensuring resource planning to orientation are covered with regular status reporting to the leadership teams. Participates as a key member in the development of strategic, operational, and human resource planning initiatives.

What you'll do
  • Oversees the day-to-day operational activities of the Project Controls team, executing the strategic/tactical direction and processes that are identified by the Manager, Project Controls. Acts as a point of escalation for clients and team members.
  • Provides leadership, guidance and day-to-day supervision of staff using effective leadership techniques (e.g., coaching, mentoring, skills and leadership development and performance management). Participates in the hiring process for staff as requested. Provides on-going support/advice to staff on the functionality of project controls/business management systems such as Replicon and SharePoint, and develops and presents training programs on the systems.
  • Works closely with other Project Services team members (e.g. Managers, Technical Project Managers, Solution Architects, Technical Analysts) to provide business support services. Collaborates with members of the HSSBC Business Planning and Accounts Receivable teams to assist with operational performance modeling, operational reviews and business process improvement reviews through the gathering, analyzing, and summarizing of information.
  • Ensures that the Project Controls team and the broader Project Services team follow the established HSSBC Technology Services/Project Services business controls and processes. Executes regular project business controls audits in conjunction with the Manager, Project Controls.
  • Leads the gathering and reporting of project time charges, preparation of the monthly invoice data file which is provided / reviewed with HSSBC Finance, and the preparation and distribution of weekly/monthly financial reports and presentations. Leads the collection, reviews and processing of Project Services contractor timesheets and invoices. Leads the oversight, tracking and reporting of project proposals and change requests. Aids in the development and monitoring of the Project Services department budget, by tracking expenditures revenue and expenses related to all components of the projects, to ensure that work is completed within budget.
  • Conducts multi-layer business/data analysis by leveraging data from multiple information sources such as Replicon, status reports, Sharepoint and other reports/data sources.
  • Provides team lead services for Project Services/Project Controls specific initiatives as defined by the Manager, Project Controls.

What you bring

  • A level of education, training, and experience equivalent to a degree in Finance, Business, Project Management, Computer Information Systems, Information Technology, or a related field, plus a minimum of five (5) years recent related experience working in an IT Services Project Controls team of at least 5 people, in a large, complex organization. Accounting accreditation is preferred.
  • Demonstrated understanding and in-depth experience with program / project financial management, invoice management, quality assurance and project tracking processes. Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate environment. Keen attention to detail. Strong customer service skills. Highly self-motivated and self-directed. Team-oriented and skilled in working within a collaborative environment. Ability to present ideas in a business / user-friendly language. Ability to lead, motivate, and mentor staff members and subordinates in the delivery of services. Ability to effectively prioritize and execute tasks in a high-pressure environment with multiple clients, often with competing priorities. Self-directed, highly motivated, results-oriented and able to motivate and mentor junior staff members. Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance. Demonstrated ability to build and maintain effective relationships. Sound judgment and decision making skills. Ability to work in an environment in transition and act as an agent of change. Proficient computer skills using MS Office tools, including MS Project.

Skills & Knowledge
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
  • Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
  • Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time

Salary Range: $86,398 - $124,197 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1885 W Broadway, Vancouver, BC V6J 1Y5
Closing date:
Applications accepted until position is filled
Hours of Work:
08:30-16:30 (Monday to Friday)
Requisition #

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of February 15, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.
Health Care