Team Lead

JOB OPPORTUNITY

Position Information

Location Maple Ridge Salary Range
$34.30 per hour to $37.13 per hour. Salary is based on education and experience.
The Opportunity
Representing Douglas College at the WorkBC Employment Services Centre in Maple Ridge, the Team Lead supports the Centre Manager in delivering a high-quality, client-focused experience. This role mentors' staff across all functions including Career Coaches, Resource Advisors, and Employment Placement Specialists to promote consistent service delivery as part of a collaborative team. With strong critical thinking skills, the Team Lead interprets and applies WorkBC policy, fosters collaboation and drives continuous improvement within the team while managing a small client case load.
WHO WE ARE
Do what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best degree-granting colleges even better.


Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.
WHAT WE OFFER
We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Competitive salaries
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes

For more benefits information, click here !
WHAT IT TAKES
RESPONSIBILITIES

• Support the Centre Manager in promoting a client-focused, high-performing team environment;

• Provide comprehensive orientation and ongoing training to new and existing staff on ICM systems, WorkBC policy, and Client focused services;
• Lead weekly case conferencing sessions with Career Coaches to review client files and promote brainstorming to help with addressing client needs and to foster shared learning;
• Mentor, coach, and support Career Coaches to strengthen client engagement strategies and improve service delivery.



• Foster a learning culture through feedback, assisting with skill development, and promotion of team collaboration;
• Guide the team to meet performance targets, and provide support through data-driven coaching and individualized strategies;
• Encourage innovation and adaptability through creative interpretation of policy and guide the team to apply in client service delivery practices;
• Participate in strategic planning sessions and align team efforts with organizational goals;
• Support and encourage community engagement initiatives and the development of local partnerships.

Program Oversight & Client Services:

• Oversee intake and interventions including: Education & Training, Self-Employment, Job Search, Work Experience, Wage Subsidies, and Customized Employment;
• Manage a small caseload, conducting Needs Determination assessments and referrals.

Resource Area Assistance:

The Team Lead will;

• Ensure a warm, welcoming, and inclusive environment in the Resource Area;
• Oversee timely follow-up with self-serve clients and promote transition to Case Management;
• Support staff to navigate the Online Employment Services portal.

Additional Duties:

• Participate actively in staff meetings and strategic planning activities;
• Ensure the maintenance of the Quality Management System ISO 9001 is applied throughout programming;
• Provide coverage during staff absences or vacations as needed;
• Carry out other duties as assigned to support service excellence and team success.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED :

• A post-secondary degree or diploma in employment services, career development, or a related field-or equivalent combination of education and experience;
• 2 years' experience that demonstrates the ability to lead, mentor, and coach in a team-based environment;
• Knowledge and experience with WorkBC Employment Services, policies and ICM ;
• Strong critical thinking and decision-making skills, particularly in the interpretation and application of employment-related policy;
• Excellent communication and interpersonal skills;
• Knowledge of complex client barriers to employment and cultural diversity;
• Proven track record of achieving performance-based outcomes in employment services;
• A commitment to continuous learning, innovation, and service excellence;
• Familiarity with ICM , OES , and other provincial employment systems;
• Strong computer and digital literacy (MS Office Suite, virtual meeting platforms, database systems);
• Satisfactory completion of a criminal records check; and
• CCDP , Career Development Practitioner ( CCDP ) or equivalent designation.

Additional Information
This is a full-time contract position (40 hours per week) based at the Maple Ridge WorkBC Employment Services Centre, and may be required to travel occasionally within the lower mainland. Must be able to work flexible shifts. Shifts are typically Mondays-Fridays from 9:00am-5:00pm, but may include occasional evenings until 6:30pm.
Posting Number 02535SA Position Title Team Lead Anticipated Start Date 07/16/2025 End Date 07/15/2026 Needs a Criminal Records Check Yes

How To Apply

Open Date 06/06/2025 Close Date Open Until Filled Yes Minimum Number of References Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Important Note
Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca].Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.

Please note that successful candidates will be required to provide a copy of their educational credentials and/or transcripts as part of the onboarding process.

At Douglas College, we believe in a personal touch and the importance of genuine interactions. Every application is carefully reviewed by a member of our team without the use of AI tools.