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System Development Engineer II - AWS Cognito

Vancouver, BC
Full Time
3 days ago
Security is an important consideration for customers moving to the cloud, and Amazon Cognito helps customers secure some of the most critical data including credentials of the end users of their mobile or web applications. Amazon Cognito provides easy to use authentication, authorization, and user management for web and mobile apps, either directly with a user name and password, or through a third party identity provider such as Facebook, Google or Amazon. The customer demand is increasing and we are poised to grow the team to add new functionality that will delight all our customers from the developer directly using our service APIs, to the IT administrators managing our customers' identity solutions and finally the end users logging into the customers' apps. We are looking for engineers to join us as we tackle these challenges.

As a System Development Engineer in the Cognito team you will help build, support, scale, and optimize multiple production systems and services. You will be automating building services' stacks in new AWS regions, developing monitoring, software maintenance and configuration solutions, In addition, you will be resolving technical challenges by troubleshooting, diagnosing and fixing production issues, working alongside development. Your role is critical in enhancing our current software, automation of support processes as well as the internal documentation for all the systems Cognito team manages.

The ideal candidate will have strong technical background, display ownership and high judgement, thrive in ambiguous situations, and be able to juggle multiple tasks while remaining detail-oriented. This role will often require coordination between multiple teams and AWS services.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-live balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. This position involves on-call responsibilities, typically for one week every two months. We don't like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don't get paged for the same issue twice.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.


• BS in Computer Science or a related discipline, or equivalent experience
• 5+ years of experience with system administration and infrastructure management
• 5+ years of experience with developing software or tools
• Demonstrated experience of architecting and building with multiple AWS technologies or similar products
• Basic understanding of common network protocols


• Experience with at least one scripting language (Pearl, Python, Ruby)
• Experience with writing object-oriented code in any programming language
• Experience in troubleshooting software systems
• Experience in building monitoring systems
• Knowledge of best practices in release management
• Experience with agile software development practices
• Experience conducting failure mode analysis in complex distributed systems

Amazon is committed to providing accommodations at all stages through recruitment and employment in accordance with applicable human rights and accommodation legislation. If contacted for an employment opportunity, please advise Human Resources if you require accommodation, including in order to apply for a position.
Information Technology