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Great Canadian Gaming Corp.

System Administrator

Coquitlam, BC
Full Time
2 days ago
Position Summary:

Under the direction of the Manager, Systems & Architect, this position is responsible for the planning, design, implementation, maintenance and support of multiple assigned systems within established performance criteria. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.

Key Accountabilities:
    •System optimization activities including patching, upgrading, and performance tuning •Perform daily system monitoring, verifying the integrity and availability of systems hardware, reviewing event logs, and verifying completion of scheduled jobs such as backups •Regular participation in small & large IT projects, including acting as technical lead / subject matter expert for assigned systems •Analysis, troubleshooting and resolution of systems infrastructure, hardware, software and networking issues up to and including operating systems •Escalation point for 3rd level technical support •Design, development and implementation of assigned system infrastructure •Disaster Recovery and continuity planning for essential systems including participating in regular DR testing activities •Performance of high level root cause analysis for service interruptions, resolution of issues and creation of preventive measures •Manage incidents and develop change requests including implementation, communication, testing and back out plans following ITIL framework •Maintenance of system documentation and provision of reports on maintenance contracts, SLAs and warranty information of assigned systems •Identification of opportunities and proposal of solutions for continuous improvement •Establish and maintain IT processes supporting assigned systems. •Follows IT policies and procedures and maintains working knowledge of utilized technologies •Participate in after-hours on-call rotation and ability to work off-hours for critical system upgrades •Manage & liaise with service providers, vendors, and external consultants to procure and maintain services according to established policies and procedures. •Communicates effectively with all appropriate operational departments •Ability to exceed internal and external customer expectations through timely, effective and positive service oriented communication •Builds strong working relationships with guests, employees and vendors •Complies with licensing laws, health and safety and other statutory regulations •Performs other duties as assigned or directed

Education and Qualification Requirements:
    •Post-secondary education in IT or a suitable combination of education and experience •Proven troubleshooting experience for O/S, server, network & storage infrastructure •Minimum Microsoft MCSA/MCSE, VMware VCA or Nutanix NCP certified •5 years of experience in medium to large enterprise level system administration and customer service including direct working experience with one or more of Microsoft Windows Server/Active Directory, VMware, Citrix, Nutanix, Office 365, Enterprise Backup & Storage •Valid Class 5 Drivers License
Information Technology