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Surgical Patient/Waitlist Liaison

Surrey, BC
Full Time
17 hours ago

Fraser Health continues to be recognized as one of BC's Top Employers, come join our team.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We hire great people for phenomenal jobs. We are currently looking to hire two temporary full time Surgical Patient/Waitlist Liaison to provide service excellence in our very busy Surgical Services portfolio in Surrey, BC. Utilize your communication skills and knowledge of surgical operations and medical terminology as you connect with employees, managers, and the public.

Position Highlights:

Bring your resourcefulness and effective knowledge with clinical computer systems such as Surgical Patient Registry (SPR); MEDITECH, Operating Room Module (ORM) and ADM to a role where you can really make a difference! In this dynamic role you will provide service and support utilizing a high degree of discretion in handling confidential and sensitive information and situations.

Main Responsibilities:
    •Primary contact for surgical patient questions and concerns brought forth to the Point of Contact intake and provides timely and effective determination of follow up actions in response to patients/clients/residents and/or family. •Supports and participates in process improvement to ensure the effective and efficient administration of the Surgical Patient Liaison role by addressing and resolving day to day issues, evaluating procedures, and making recommendations •Provides confidential reviews of surgical patient waitlists for audit purposes by extracting and verifying system data; follows-up with physician offices to determine reasons for surgical delays; compiles reports for physicians, Surgical Services management and OR Booking Office staff. Composes and edits correspondence on matters of a sensitive/confidential nature ensuring appropriate follow up. •Conducts site reviews to determine processes related to surgical booking including Physician and OR Booking offices. •Participates in the development and maintenance of efficient systems for creating, maintaining and formatting documents, operation manuals, and materials. •Liaises with sites and surgeon MOA's on estimated wait times and communicates such to patients.

We are looking for a forward-thinking, pleasant person with an eye for detail. Your confidentiality and efficiency are important qualities as a Surgical Patient/Waitlist Liaison. You are able to juggle numerous tasks in a busy environment and conduct business in a professional manner. You are driven and have exceptional self-motivation skills enabling you to thrive independently in your position.

You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You think on your feet. You like learning new things, and you can learn quickly. When things change you know how to adapt and contribute to the change process.

    •Diploma program in Business or Health Administration. •Three years' related experience in client relations complaint administration.

An equivalent combination of education, training and experience is acceptable.

These temporary full-time positions are based at our Central City offices in Surrey, BC, with access to rapid transit, shopping, restaurants, on-site gym and other amenities.

Valued Benefits:

In a career with Fraser Health you will be part of a dedicated team of providers in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends and family as an excellent place to work! We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust.