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Surgical Patient/Waitlist Liaison

Surrey, BC
Full Time
4 days ago

Fraser Health continues to be recognized as one of BC's Top Employers, come join our team.

Fraser Health is growing, the kind of growth you want to be a part of as you improve the opportunity to enhance and expand your skills. We are the largest and fastest growing Health Authority in Canada. Over 25,000 employees, 2,500 physicians and 6,500 volunteers provide a wide range of integrated health care services to over 1.8 million people living in Metro Vancouver and the Fraser Valley.

We hire great people for phenomenal jobs. We are currently seeking a Surgical Patient/Waitlist Liaison to provide service excellence in our very busy Surgical portfolio. Utilize your communication skills and knowledge of surgical operations and medical terminology as you connect with employees, managers, and the public.

Position Highlights:

Bring your resourcefulness and effective knowledge with clinical computer systems such as Surgical Patient Registry (SPR); MEDITECH, Operating Room Module (ORM) and ADM to a role where you can really make a difference! In this dynamic role you will provide service and support utilizing a high degree of discretion in handling confidential and sensitive information and situations.

Main Responsibilities:
    •Primary contact for surgical patient questions and concerns brought forth to the Point of Contact intake and provides timely and effective determination of follow up actions in response to patients/clients/residents and/or family. •Fulfills obligations and responsibilities in the context of relevant privacy legislation and regulations and collaborates with internal stakeholders to achieve Ministry of Health and Health Authority mandates •Supports and participates in process improvement to ensure the effective and efficient administration of the Surgical Patient Liaison role by addressing and resolving day to day issues, evaluating procedures, and making recommendations •Provides confidential reviews of surgical patient waitlists for audit purposes by extracting and verifying system data; follows-up with physician offices to determine reasons for surgical delays; compiles reports for physicians, Surgical Services management and OR Booking Office staff. Composes and edits correspondence on matters of a sensitive/confidential nature ensuring appropriate follow up. •Conducts site reviews to determine processes related to surgical booking including Physician and OR Booking offices. •Participates in the development and maintenance of efficient systems for creating, maintaining and formatting documents, operation manuals, and materials. •Liaises with sites and surgeon MOA's on estimated wait times and communicates such to patients.

We are looking for a forward-thinking, pleasant person with an eye for detail. Your confidentiality and efficiency are important qualities as a Surgical Patient/Waitlist Liaison. You are able to juggle numerous tasks in a busy environment and conduct business in a professional manner. You are driven and have exceptional self-motivation skills enabling you to thrive independently in your position.

You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You think on your feet. You like learning new things, and you can learn quickly. When things change you know how to adapt and contribute to the change process.

    •Diploma program in Business or Health Administration. •Three years' related experience in client relations complaint administration.

An equivalent combination of education, training and experience is acceptable.

We currently have two full-time positions based at our Central City offices in Surrey, BC, with access to rapid transit, shopping, restaurants, on-site gym and other amenities.

Valued Benefits:

In a career with Fraser Health you will be part of a dedicated team of providers in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends and family as an excellent place to work! We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust.