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City of Surrey

Support Specialist 1

Location
Surrey, BC
Details
Full Time
A month ago
City of Surrey
Support Specialist 1


As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation.

City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city-and their careers-forward. Build a City. Build a Future at the City of Surrey

Scope
Are you looking to join an award-winning employer in a job that has tremendous potential for growth? We are currently looking for a Support Specialist 1 to join our knowledgeable and customer service centric team. The IT Service Desk is the first-point-of-contact for City of Surrey staff in need of I.T. and telecommunications assistance. Under direct supervision within well-defined procedures, the incumbent provides service desk support to users by way of telephone, email and in-person in relation to desktop software and hardware, enterprise applications, print, telecom and mobile, installations, upgrades, moves, and changes.

Employment Status
Union - CUPE Local 402 - Temporary Part-Time/Auxiliary

Responsibilities

•You will be the first point of contact for customers either by phone, in person, or email and will resolve technical issues and incident management.
•Resolve customer issues or escalate to appropriate IT teams for resolution of tickets.
•Work closely with internal teams to provide resolutions for customer service requests and incidents.
•Send citywide communications regarding service interruptions/outages.
•Manage ticketing and prioritization of service requests.
•Gather and identify problems and incidents and creating tickets for other IT teams to complete.

Qualifications

•Grade 12 and a post-secondary certificate in a related field or an acceptable equivalent combination of education and experience.
•Certification in A+ or acceptable equivalent.
•Sound knowledge of IT infrastructure, software, computer parts and components and their application in the IT environment.
•Excellent ability to communicate and provide support to customers.
•Ability to identify and resolve technical problems using established procedures.
•Strong ability to establish and maintain effective working relationships with key internal partners.
•Effective time management skills and able to handle a large volume of customer requests.

Applicants under consideration will be required to consent to a Police Information Check.

If you're interested in this position, please apply online @ www.surrey.ca/careers
Category
Other