Studio Manager

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

With nearly 900 locations across the country and globally, Club Pilates provides millions of workouts a year to tens of thousands of members. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. For more information, visit www.clubpilates.com

POSITION:

The ideal Studio Manager will help the Regional Manager to oversee all studio operations from sales to staff in our Coquitlam location.

REQUIREMENTS:

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

DUTIES:

• Assist with lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro class
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and supervise Sales Representatives
• Proficient in ClubReady to help run daily operation and troubleshoot member accounts
• Independently make decisions related to high level customer service
• Maintain cleanliness and organization of the studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Participate in networking/community events and studio promotions
• Any other duties as assigned

COMPENSATION & BENEFITS:

• This position offers a very competitive hourly wage; based on experience & performance.
• Plus commission on sales and bonus based on performance.
• Growth potential within the company.