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Stakeholder Engagement Manager, Scotia Digital (Vancouver Hub)

Vancouver, BC
Full Time
Requisition ID: 151017

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotia Digital is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world's largest banks behind us and a talented, and growing, team of industry leaders driving us forward.

Do you want to help us reinvent how people bank? At the Scotia Digital, we are passionate about transforming the customer experience.

We're looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

About the role

The Manager, Stakeholder Engagement, supports communication activities for Scotia Digital. Specifically, the role focuses on executing various communications, employee engagement, and external activation initiatives to develop and promote healthy & high-performing communities across Scotia Digital, and to extend the influence of those communities out into our external networks.

This team works closely with senior Digital & Technology executives to support the Bank's digital strategy. The Manager, Stakeholder Engagement will play a key role in articulating that strategy to the organization, and will need to employ excellent written, oral, and digital communication skills as well as keen project skills to be successful.

This role contributes to the overall success of Scotia Digital ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives and ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you?

Developing communications materials:
  • Plan and execute communications plans that align with local and global engagement/awareness objectives
  • Creating communications materials, including collaboration with senior executives and technical team members to develop content
  • Ensuring content is compelling, coherent, relevant, in context and appropriately reflects Scotia Digital's culture in tone/style
  • Assisting in the development of key strategic presentations and other strategy documents
  • Contributing to creative conceptualization of stories, multimedia content and delivery in support of the Bank's Digital strategy

Managing various communication platforms:
  • Day-to-day management of Scotia Digital's various internal communication channels & platforms
  • Monitoring of employee contributions, feedback, and questions via such channels to ensure quick turnaround and response times
  • Serving as an 'ambassador' to Scotia Digital employees - helping to grow engagement across the organization
  • Working in collaboration with other Communications & Marketing functions in the Bank to execute joint initiatives across channels and audiences

Event coordination and support:
  • Provide event coordination and support, as needed, to assist Scotia Digital's Event Manager. Examples of such events include executive off-sites and other key strategy meetings, employee engagement and team events, and community activation events that promote Scotia Digital culture
  • On-site support for events as required

Contributing to a high-performing and positive Community Development team by:
  • Building effective working relationships across teams & organizations
  • Maintaining high levels of customer service
  • Facilitating a culture of open and honest communication
  • Actively participating and contributing to one-on-one touchbases and team meetings
  • Thinking outside-the-box and encouraging the generation of new ideas and approaches
  • Actively sharing knowledge and experience to enhance the development of all team members
  • Working to establish collaborative efforts across the team
  • Developing and executing a meaningful employee development plan
  • Championing a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role?

  • Post-secondary diploma or degree in communications, public relations, journalism or comparable domain
  • New graduate to 5 years' experienc e
  • Expert communications skills with exceptional writing abilities - a sharp writer, detail-oriented, creative and a superb editor - and the ability to transform complex subjects into meaningful stories
  • Strong interpersonal and relationship management skills, comfortable communicating directly with senior executives
  • Proven project management and multi-tasking skills, with the ability to manage multiple projects at once
  • Ability to perform well in an environment of change; highly resilient as organizational conditions evolve
  • Strategic capability to develop and implement innovative and relevant communications dealing with diverse issues
  • Ability to ask thoughtful, targeted questions and distill connected themes
  • Familiarity in content management systems, web and social platforms
  • Ability to develop multimedia content using basic filming and editing tools
  • Proficient in creative suites such as Adobe InDesign, Photoshop and Sketch
  • Strong understanding of collaboration suites such as Slack and G-Suite
  • Analytically-focused with the ability to extract measurement and impact of communication efforts
  • Digital native - will bring new ideas about how we can employ digital to enhance the employee experience Independent, excellent motivator and team player
  • Fluency in Spanish as well as English is an asset

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent - not just a job - so you can grow with us. We'll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Working Arrangement: Remote / Hybrid


Location(s): Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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