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Sr Manager Credentialing Services

Richmond, BC
Full Time
4 days ago

Are you a seasoned health and safety professional with experience managing strategic initiatives, working with industry and labour stakeholders, and building and overseeing health and safety programs? Are you a leader who is adept at building relationships, coaching and mentoring a team, and passionate about worker safety?

As the Senior Manager of Credentialing Services in our Prevention Divisional Services and Credentialing department, you would be responsible for overseeing our certification services team, the new asbestos licensing and certification program, and our voluntary employer Certificate of Recognition program. This is an impactful opportunity to drive improvements in workplace health and safety throughout B.C. by ensuring that workers and employers maintain the highest standards of health and safety.

This is a hybrid role that will primarily work from home and occasionally attend our Richmond office.

What you'll do

As the Senior Manager of Credentialing Services you will:
  • Ensure the effective delivery of credentialing programs by developing and implementing strategic departmental business plans and adjusting activities to respond to changing conditions
  • Provide leadership and expertise to and coordinate the efforts of Credentialing Services managers and staff to ensure consistent, high quality service delivery
  • Support the continuous improvement of Credentialing Services through environmental scans, identifying needs, creating project proposals and plans, researching and data analysis, coordinating development and implementation of approved projects, involving and liaising with stakeholders, providing training, and monitoring effectiveness
  • Develop ongoing and innovative strategies and programs, in conjunction with assigned managers, staff, and stakeholders, to address regulatory, occupational health and safety requirements, and injury and cost reduction
  • Manage, coach, direct, support and motivate a team of up to 30 staff within Certification Services in maintaining high levels of service and achieving priorities and objectives
  • Represent WorkSafeBC and the Prevention Divisional Services and Credentialing department with stakeholder committees, relevant associations, and interest groups in relation to credentialing programs
  • Promote a service-oriented approach in providing services to external clients including identifying, following up, and/or responding to clients' needs and areas of concern, taking appropriate action to quickly resolve issues
  • Plan, develop, administer and manage the annual operating budget for the assigned area, monitoring ongoing financial reporting, investigate variances and take corrective action as required

Is this a good fit for you?

We're looking for someone who can:
  • Provide leadership and create a supportive working environment, set performance goals, provide coaching, and support staff development
  • Promote teamwork and collaboration and implements appropriate change management processes as required
  • Maintain positive, client focused relationships with internal and external stakeholders such as certifying partners, COR certified employers, external training providers, auditors, industry associations, labour organizations, Prevention Field Services, Consultation & Education Services, Assessments, Stakeholder Experience, Marketing and Corporate Communications
  • Communicate clearly and concisely, both verbally and in writing, at a level appropriate for the intended audience
  • Maintain current knowledge in the field of Occupational Health and Safety by reviewing relevant materials and journals and maintaining appropriate professional contacts

Your experience and educational background:
  • A degree in adult education, occupational health and safety, or a related field; master's preferred
  • At least 8 years of progressive professional experience in adult education, occupational health & safety, strategic management, or a related field
  • A minimum of 2 years of work experience in occupational health and safety
  • Experience working with a large complex unionized environment is an asset

An equivalent combination of education, training, and experience will be considered.

Application requirements:

You must submit your application by 4:30pm on the closing date of the competition.

If you require an accommodation in the assessment process, please email HR Testing Accommodation (SM) at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work - and life.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

Learn more about what we offer .

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.
Education and Training